In this episode Chris and Tom deep dive into personalising the coaching experience.  The evaluation is where this process begins and they discuss how to take the information gathered during this process and disseminate it to the team effectively - including how to understand how your clients may learn, how managing the logistics of a session is as important as the coaching, practical tips for moving from a coaching ratio of 1:1 right up to 1:6 and why communication is the key to successful personalisation.