This week’s hospitality guest is Scot Turner, a hospitality expert, and founder of Auden Hospitality. Listen in as Scot discusses with Troy the challenges and opportunities in the hotel Food & Beverage industry, emphasizing the importance of storytelling, local community focus, and embracing digitization.

- The significance of crafting a compelling story for Food & Beverage outlets to ensure consistency in the messaging and experience. 

- The need for hotels to benchmark themselves against local independent restaurants rather than just other hotels to foster a stronger connection with the community. 

- The importance of leveraging technology to enhance guest experiences and streamline operations. 

- Recommendation to hotels to focus on reducing friction for guests through digital ordering and automating tasks.

-  Data-driven decision-making: Utilize data to make informed decisions and optimize F&B operations.

Connect with Scot:

LinkedIn - Scot

LinkedIn - Auden Hospitality

YouTube

Auden Hospitality Website

Instagram

 

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.