Ever thought about building a career around saving people from bugs, ants, bats and rats? We didn’t think so - but you only have to spend 30 seconds on Edge’s website to know that this company takes a radically different approach to what they do. Their entire front page is dedicated to the ‘9 factors that will determine the quality of your experience with a pest control company’. That’s right - not what they do; but how they do it. And as passionate as Edge is about providing great service - they’re even more passionate about the people delivering it.

When we caught up with Mitch Smith, Edge’s Chief Operation Officer, he had some heart-warming (and paradigm shifting) nuggets of wisdom to share about what he’s learnt over 35 years of frontline service.