Frontline Magic Podcast

In this Frontline Magic podcast episode, our host Susanne Axelsson talks to Keddrick Stuart, COO at AskNicely. Keddrick has over 20 years of experience leading hyper-growth venture-back companies and is passionate about empowering the frontline.

So tag along as we uncover the secret of what it truly takes to make every customer experience awesome.

In this episode, we are talking to Donna Cutting, who is an author, Founder, and CEO of Red Carpet Learning Systems, Inc, which helps companies create a culture of happy, engaged people who deliver exceptional customer service.

So tag along, uncover what that means, and how you can replicate it.

Welcome to season four of the Frontline magic podcast. In this episode, we are talking to Dominik Mjartan, Precedent and CEO of Optus Bank, Optus bank is A bank on a mission to transform opportunities into wealth. In this episode, we uncover the secrets of what it truly means to empower your frontline and serve your community so that they can have access to the American Dream, regardless of their circumstances.

Dominik covers topics like...

What are some of the unique challenges that minority-owned banks face?

How has the role of minority-owned banks changed over the past 100 years?

What are some of the things that Optus bank is doing to support the community for generations going forward?

Welcome to season four of the Frontline magic podcast. In this episode, we are talking to Travis Gelbrich, Managing Director of Guest Experience and Loyalty at Alaska Airlines. Tag along as we uncover how Alaska Airlines delivers an award-winning customer experience with a strong community focus and appreciation for their frontline people.

Follow Travis on Linkedin: https://www.linkedin.com/in/travisgelbrich/

Follow Alaska Airlines: https://www.linkedin.com/company/alaska-airlines/

Follow Susanne Axelsson: https://www.linkedin.com/in/axelssonsusanne/

Learn more about AskNicey: https://asknicely.com/

In this episode, host Susanne Axelsson talks to Stacy Armijo the Chief Experience Officer at Amplify Credit Union about how creating a voice of the customer program elevates the customer experience and highlights your service standard.

In this episode, host Susanne Axelsson talks to Dr. DeWitt about launching the first master's program in the CX, creating a customer-centric organization, and more.

In this episode, we are talking about the benefits of building an employee experience culture. So tag along as we uncover what it takes to build a culture, where people feel connected to your company's purpose and enjoy showing up at work.

Host Susanne Axelsson talks to Doug Koob Founder and CEO of Circle Alliances about strategies business leaders can use today to make their customer experience awesome.

In this episode, we talk to EX2CX™ expert, Jill Raff, about what it takes to deliver an employee experience that achieves great customer experience.

Welcome back to the Frontline Magic Podcast! Susanne kicks off season 3 with Sandra Thompson - the brains behind our new Frontline Success Masterclasses and Customer and Employee Experience Educator - chatting about emotional intelligence and how it can help you improve customer and employee experience.

Read the summary blog post and watch her talk from the Global Frontline Experience Summit: https://www.frontlinemagic.org/post/the-power-of-emotional-intelligence-and-how-you-can-learn-it