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25. The Power of Emotional Intelligence with Sandra Thompson, Customer and Employee Experience Educator
Welcome back to the Frontline Magic Podcast! Susanne kicks off season 3 with Sandra Thompson - the brains behind our new Frontline Success Masterclasses and Customer and Employee Experience Educator - chatting about emotional intelligence and how it can help you improve customer and employee experience.
Read the summary blog post and watch her talk from the Global Frontline Experience Summit: https://www.frontlinemagic.org/post/the-power-of-emotional-intelligence-and-how-you-can-learn-it
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By AskNicely
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Welcome back to the Frontline Magic Podcast! Susanne kicks off season 3 with Sandra Thompson - the brains behind our new Frontline Success Masterclasses and Customer and Employee Experience Educator - chatting about emotional intelligence and how it can help you improve customer and employee experience.
Read the summary blog post and watch her talk from the Global Frontline Experience Summit: https://www.frontlinemagic.org/post/the-power-of-emotional-intelligence-and-how-you-can-learn-it