In this episode, host Susanne Axelsson talks to Dr. DeWitt about launching the first master's program in the CX, creating a customer-centric organization, and more.

29. The Future of CX with Tom DeWitt, Ph.D. CXM@MSU

Welcome to the Frontline Magic Podcast where we talk to industry leaders about the magic tricks that help them create an awesome customer experience in people-powered businesses.
What is it that these industry greats do to create experiences that keep their customers coming back for more?
Follow along as we unlock the secrets, the real stories - the magic that makes every customer experience awesome.
Let’s unravel the secrets of world-class customer experience together!

Business

Marketing

Management

Welcome to the Frontline Magic Podcast where we talk to industry leaders about the magic tricks that help them create an awesome customer experience in people-powered businesses. What is it that these industry greats do to create experiences that keep their customers coming back for more? Follow along as we unlock the secrets, the real stories - the magic that makes every customer experience awesome. Let’s unravel the secrets of world-class customer experience together!

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29. The Future of CX with Tom DeWitt, Ph.D. CXM@MSU

29. The Future of CX with Tom DeWitt, Ph.D. CXM@MSU