On this episode of Nice Work, Foogie Sim, Technical Atlassian Consultant from the ServiceRocket office in London, talked about why customers are switching from ServiceNow to Jira Service Desk and why he talked a marketing team from using Jira Software into using Jira Service Desk. Wait! What? A marketing team using Jira Software. Jira Service Desk?  

06:36 - Why customers are switching from ServiceNow to Jira Service Desk

12:53 - When people get hooked on Jira Service Desk

23:00 - Marketing team wanted to use Jira Software and Foogie talked them into using Jira Service Desk

31:39 - Guess what, "Customers" in Jira Service Desk Can Approve Items in the Workflow

34:26 - Converting spreadsheets to Jira issue types

If you are going to Atlassian Summit:

Check out the following sessions: 

• Matt Doar, Staff Engineer at Linkedin on Data Center
• Katie Burke, CPO at HubSpot on Confluence

If you are not yet registered for Atlassian Summit:

• Get a 20% discount when you use the code TAKE20TEAM619 at registration. Register for Summit: https://www.atlassian.com/company/events/summit

• Learn more about ServiceRocket: http://atlassian.servicerocket.com
• Bill's Book - The Art of Agile Marketing: https://www.amazon.com/Art-Agile-Marketing-Implementing-Confluence/dp/1732462607/ref=sr_1_3?keywords=the+art+of+agile+marketing&qid=1553027700&s=gateway&sr=8-3

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