What are some of the parts of Call Center operations that have changed through time? What strategies do you use to make your agents stand out?

In the world of telesales, one thing that hasn’t changed is how agents sound – if they are engaged and attentive, clients will buy. People are becoming increasingly prepared, which requires agents to become even more prepared as well.

In this episode, Rob Bayer from Anomaly Squared and I, talk about his experiences as the President of the company, and especially on the operations side.

Learn more about systems, processes, technology, analytics, and win in scaling your call center operations.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Rob on Linkedin

Rob’s Bio
With over 25 years of Contact Center Experience, Rob currently leads A2s Operations with an emphasis on executive leadership, business development, and corporate strategy.

An extreme passion for numbers and working together with internal operations teams including Ops, IT, Business Development, and Finance.