We explore how language models can effectively role-play specific personas with realistic personalities, biases, and decision-making patterns. Hugo explains the technology behind creating diverse synthetic users and why these AI personas can provide valuable product feedback that closely mirrors real human responses.

Hugo shares insights on how their platform handles cognitive biases, emotional reactions, and decision-making processes to create realistic simulations. We discuss the differences between aligned and unaligned models, and how shuffling between different providers helps create more authentic responses that reflect the diversity of human opinions.

The conversation also covers practical applications of synthetic research for message testing, usability testing, and product development. Hugo addresses criticisms of "research without users" and explains why synthetic research can be a powerful complement to traditional user research methods, especially in early stages of product development.

Whether you're a product manager, marketer, or UX researcher, this episode offers valuable insights into how AI is transforming user research and opening new possibilities for testing ideas quickly and efficiently.

Enjoy!

• Hugo on LinkedIn
• Synthetic Users website
• Hugo on Twitter

• 00:00 Introduction to Synthetic Users and AI personas
• 03:00 Hugo's background in psychology and product management
• 06:46 The origin story of Synthetic Users
• 09:30 From academic research to solving participant recruitment problems
• 14:00 How LLMs simulate human decision-making and emotional responses
• 18:30Incorporating cognitive biases and personality traits into AI personas
• 22:45 Creating diversity through aligned and unaligned AI models
• 27:30Comparing different commercial AI models for research
• 30:15Overcoming AI's tendency to please users
• 34:00 Using contextual data to enhance synthetic personas
• 38:00 Future possibilities: AI for website testing and usability research
• 43:00 Addressing criticisms of "research without users"
• 46:00 Using synthetic users to test product naming decisions
• 48:30 The future of synthetic research and product development

Learn more at https://conversionalchemy.net/

Connect with Chris https://linktr.ee/conversionalchemy