In the latest episode of Med Spa Marketing Group Chat, hosts Kevin and Mitchell sit down with Charlie Winn, Chief Revenue Officer at Liine, to explore the vital role of call performance monitoring in the aesthetics industry. The conversation highlights the importance of data in improving marketing efforts and patient acquisition. Charlie explains how Liine's software seamlessly integrates into practices, offering valuable insights without adding extra workload for staff. Key takeaways include the importance of reducing missed calls, the value of tracking reasons for unbooked appointments, and the benefits of using data to coach and improve staff performance. This episode provides essential strategies for practices looking to enhance their efficiency and grow their patient base.

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