I love offering listeners fantastic benefits, such as some great discounts for products. These include the PM Grow Summit, website production through Property Managed Website, showing services through Tenant Turner, and more, with new offers coming all the time! You can see a complete list of the current offers at propertymanagementmastermind.com. For all of these offers, use the discount code “Brad” to secure your discount.

Today, I’m joined by both Andy Shinn with EZ Repair Hotline and Ray Hespen from Property Meld. The three of us will talk about how they got started on their collaboration, and how seamlessly the two services work together. As you’ll learn, they have several levels of support that can make your life easier and allow you to focus on the important things, like growing your company! Maintenance is important, but once you have it set up, you can turn toward growth again.

EZ Repair Hotline coordinates maintenance and takes emergency calls for property managers. As a former property manager himself, Andy understands all too well that maintenance coordination can get in the way of growth. The company now offers four products, one of which specifically teams up with Property Meld.

As you’ll learn in this episode, 31% of non-renewals are due to the maintenance experience. In fact, behind increases in rent price, this is the top reason that tenants don’t renew. As you can see, providing tenants with a fantastic maintenance solution can make a big difference in renewal rates. In fact, we’ve seen this ourselves already; tune into the episode to learn how good our renewal rates have been.

You’ll hear all about the benefits of having a maintenance company offering automated services like you’ll get with EZ Repair Hotline and Property Meld, why it’s important to be able to designate what is and isn’t an emergency, how one work order can sometimes turn into two, and much more.

 

Here’s where you can find Andy and Ray:

EZ Repair Hotline

[email protected]

(800) 488-6032 (EZ Repair Hotline)

Andy Shinn on LinkedIn

Property Meld

Ray Hespen on LinkedIn

 

Show Notes

[01:45] - Brad introduces Andy and Ray, today’s guests, and explain what they’ll cover in today’s episode.

[02:53] - Andy talks about EZ Repair Hotline and why he started the company.

[03:34] - Ray takes a moment to explain why Property Meld was started, and then explores the dynamic of how Property Meld works with EZ Repair.

[06:15] - Andy digs deeper into EZ Repair, and the services it offers.

[08:11] - Ray explains that the #1 reason that people don’t renew (other than an increase in rent price) is the maintenance experience. Andy then talks about the full-service maintenance option.

[10:52] - We hear more about the software integration between EZ Repair Hotline and Property Meld. Andy also lists other softwares they can work with.

[12:41] - Brad takes a moment to talk about the fact that not all repairs are emergencies, illustrating his point with examples. He then shares the story of a tenant who was gaming the system.

[14:18] - In response to Brad’s story about a tenant gaming the system, Ray shares a story of his own. Brad then tells another story involving air conditioning.

[15:40] - Andy talks about one of the benefits of his service, which is that the people on staff know what isn’t an emergency.

[18:41] - Andy talks us through the various levels of service that EZ Repair Hotline offers.

[20:52] - Have Andy and Ray thought about building a survey system to get feedback after services?

[23:00] - You have to invest in the process, and the only way you know whether the process is doing well is by measuring it, Ray points out.

[23:43] - Andy talks listeners through other programs that EZ Repair Hotline offers and that he hasn’t covered already.

[24:48] - Does Andy have an ideal company size that he works with?

[26:15] - Andy talks about where listeners can find him and learn more about the services they offer.

[27:03] - How long does implementation take once a new customer signs up? Andy answers, then offers a discount to listeners!

 

Links and Resources:

[email protected]

(619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

Seacoast Commerce Bank

RentWerx

Grace Property Management by Marc Cunningham

EZ Repair Hotline

Andy Shinn on LinkedIn

Property Meld

Ray Hespen on LinkedIn

Appfolio

Buildium

Propertyware

Rent Manager