NARPM Radio

Sept. 30, 2026

When Northpoint Asset Management lost 1,500 doors overnight in a major institutional consolidation, CEO Dan French had to rebuild fast. In this episode, Dan joins host Pete Neubig to unpack what really happened when a large capital partner consolidated its portfolio onto a single property manager, the SFR churn rates operators rarely admit to publicly, and how a deliberate client-pruning strategy turned a painful loss into a leaner, more resilient business. Dan shares the leadership mindset that carried his team through the disruption, the "owner concierge desk" system Northpoint built to catch problematic clients early, and how the crisis accelerated a pivot into small multifamily and build-to-rent management, plus a referral opportunity for SFR managers who don't serve that market themselves.

Sept. 23, 2026

In this episode, host Pete Neubig sits down with Chapin Hemphill, a two-time property management entrepreneur who left a corporate leadership role, built a 132-door firm from the ground up using remote staff and automation, and successfully exited it, only to start over again in a new state. The conversation covers what it actually takes to build a property management company that's valuable enough to sell, the books and frameworks that shaped that thinking, and how AI is now changing the way operators train remote team members, build internal tools, and hand off tasks that used to require specialized hires. It's a candid look at entrepreneurship, resilience through personal setbacks, and what "building to sell" really means, even when selling isn't the goal.

Sept. 16, 2026

Eviction law is moving fast, and the property managers who don't keep pace are paying for it. In this episode of NARPM Radio, host Pete Neubig talks with the eviction attorneys of Loebsack & Brownlee - Chris Loebsack, Hans Dara and Jared Schmidt - about the current state of evictions across the Southeast. The conversation covers how to vet applicants against increasingly sophisticated fraud, the case for pursuing lease-violation evictions rather than waiting on non-payment, and the data behind one simple habit (filing consistently) that helped one client cut their writ rate from 27% to under 5%. Whether you're managing a handful of doors or a multi-state portfolio, it's a practical look at reducing risk and protecting your properties.

Sept. 9, 2026

Jeff and Jerry Hornberger scaled the Hornberger Group to nearly 700 units in three years, making almost every mistake along the way. In this episode of NARPM Radio, they break down the real cost of growing too fast, the decision to let go of a longtime client to protect their team, and how they finally got past their fear of raising fees, rolling out a new PMA that grew revenue by over 40% while losing just two clients. This is a candid, numbers-driven look at what it actually takes to scale a property management business.

Sept. 2, 2026 

Kyle Frederickson, co-founder of Keyrenter Boise, shares how his property management company added 36 new doors in a single month without spending a dollar on paid leads. He breaks down how he built a referral network from scratch after moving to a new city with zero connections, why "less is more" beats casting a wide net with brokerages, and the simple habit (actually answering the phone) that keeps referral relationships compounding for years. The conversation also gets into the review-generation tactics that turned a painful one-star review into content, and how he and his business partner — one the visionary, one the integrator — navigate disagreements without letting them fester.

Aug. 26, 2026

A year ago, Rob Kazen was burnt out, buried in day-to-day operations, and unknowingly holding his own company back. In this episode, the Broker/CEO of First Choice Property Management joins host Pete Neubig to share how promoting the right person into the right seat, paired with a shift from portfolio-based to pod structure, new AI tools, and real accountability metrics, transformed both his business and his role within it. It's a candid look at what it actually takes to move from working in your business to leading it.

Aug. 19, 2026

Most property management businesses start in what Ben Serven calls the "tribal knowledge" stage, where nothing is documented, and decisions live in people's heads. Pete sits down with Ben, founder and CEO of BlackSheep Global, to break down the four levels of process culture every PM business moves through on the way to sustainable growth, and why belief and documentation alone aren't enough without real accountability. They also cover the door-count threshold where "figuring it out as you go" stops working, and why departmental structures tend to scale more cleanly than portfolio models.

Aug. 12, 2026

Every hour you spend on your business has a price tag. Are you working $10-an-hour jobs when you should be working $1,000-an-hour ones? In this episode, host Pete Neubig talks with Tony Cline, founder of Onyx Property Management Coaching, about his popular framework for identifying which tasks to delegate and which deserve your full attention. Tony also shares how lessons from ultra-marathon training — community, coaching, and metrics-driven commitment — apply directly to scaling a property management business.

Aug. 5, 2026

Property management has long struggled with a basic problem: no two companies calculate their numbers the same way. In this episode, host Pete Neubig sits down with Brad Johnson, CEO of ProfitCoach, and Wolfgang Croskey, owner of Croskey Real Estate and co-founder of Crane, to unpack how the NARPM® Corporate and Trust Accounting Standards are solving that problem for good. Brad and Wolfgang walk through the origin of the corporate accounting standards back in 2018; why granular, standardized financial data matters for benchmarking and valuations; and how the newer NARPM® Trust Chart of Accounts is bringing that same clarity to trust accounting — right down to the property level.

July 29, 2026

HUD is signaling potential changes to how Emotional Support Animals (ESAs) are recognized, and property managers need to be prepared. In this episode, host Pete Neubig sits down with PetScreening Founder and CEO John R. Bradford III to break down what HUD's proposed changes could mean for ESAs and assistance animals, how federal and state rules interact, and what property managers should be doing today while the new guidance takes shape.