Peter Lohmann's Podcast

Chew on this: Property managers estimated 36% of their clients would switch to self-management if AI made it easier.

Owners said 79% would ditch their PM if AI made it easier.

Tracy Streich previewed those stats as part of the new AppFolio/NARPM research. Tracy owns Renters Place in Tulsa, serves as NARPM's treasurer, and is president-elect for 2027, so we spent most of the hour on what's changing inside NARPM.

• 01:09 - Welcoming Tracy back to the show
• 02:37 - The state of NARPM
• 07:18 - NARPM National’s venue next year
• 08:02 - Working with MCI
• 10:43 - NARPM’s financial status
• 14:04 - Is NARPM a non-profit?
• 14:49 - Season 7 Presenting Partner - AppFolio

• 16:00 - What should NARPM do with all this cash?
• 20:50 - Overturning laws and case laws
• 29:07 - Tracy on his management company
• 35:26 - Sponsor - Haven AI

• 36:54 - AI
• 40:26 - Tracy’s plans as the incoming NARPM President
• 45:26 - What should NARPM do to grow?
• 53:31 - NARPM’s Political Advocacy Work
• 01:01:35 - Closing thoughts

We get into the move from OMG to MCI after roughly 20 years, the Executive Director search (I'm on the task force), a Home Depot program that paid NARPM just under $300K last quarter, and what NARPM's lobbying actually costs.

Then I get on my soapbox. NARPM has millions in the bank, and I think some of it should fund legal fights against unconstitutional local landlord laws. Tracy's reply: send the board a proposal.

Connect with Tracy

Renters Place

NARPM

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Resources for Property Managers & Real Estate Entrepreneurs:

- Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/

- Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe

- RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/

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Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

How do you grow to 700 doors in two years with zero marketing spend and no BDM? Doug Moe, owner of Touchstone Property Management in Portland, did exactly that, and the real cost, he says, wasn't marketing. It was his own time.

• 00:00 - Intro​​
• 01:00 - Doug’s Growth story
• 08:11 - The Sales and Onboarding Process
• 12:16 - Declining doors
• 14:00 - Sponsor - Haven AI
• https://www.usehaven.ai/peter-lohmann

• 15:30 - Sharing Talking Points with Crane members
• 17:22 - Rent expectations
• 21:50 - Getting to 700 doors in 2 years
• 31:11 - Sponsor - Enterprise Bank & Trust
• https://www.enterprisebank.com/business/property-management

• 32:36 - Fixing bottlenecks
• 38:22 - Churn
• 42:34 - Doug’s tech stack
• 48:26 - Prospect meetings
• 53:46 - Doug’s AI use
• 55:57 - Commercial management
• 59:49 - Doug’s experience with Crane
• 01:03:10 - Get in touch with Doug

We dig into his onboarding call (sometimes 2.5 hours) that happens before the PMA is even signed, a screening process that's led him to turn away 50 to 100 doors' worth of owners who weren't a fit. We also cover his commercial management approach, why he still uses old-school lockboxes after a decade of remote showings, and how he's using Claude with a shared team workspace for SOPs, scorecards, and CAM reconciliations.

Doug also explains why a waiting list cost him more clients than it won him, and what a Crane mastermind changed for him outside the business.

Doug on LinkedIn: https://www.linkedin.com/in/doug-moe-7a556542/ Touchstone Property Management: https://touchstonepdx.com/

Resources for Property Managers & Real Estate Entrepreneurs:- Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/- Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe- RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

What happens when a software company decides to make less money from its own customers? Dave Borden, CEO of RentVine, joins me to unpack how a decade-old bet on an open API is paying off in the AI era.

• 00:00 - Intro
• 01:36 - Rentvine's growth and door count
• 03:41 - Why Rentvine's API matters for AI
• 08:11 - New AI agents and maintenance automation
• 09:39 - MCP beta and security concerns
• 12:16 - Pricing strategy for AI features
• 13:49 - Revenue philosophy and transactional income
• 17:45 - Communication tools and unified inbox
• 22:42 - Accounting automation and AI agents
• 26:48 - Strategic acquisitions and growth tools
• 28:57 - Marketing channels driving Rentvine's growth
• 34:42 - Scaling customer service at high growth
• 38:08 - Key metrics and forecasting
• 40:32 - Banking relationships and AI disruption
• 45:39 - TurboTenant and the self-managing landlord market

RentVine was also a title sponsor of this year's PM Trends Report, and the timing tracks: the data shows 74% of landlords are now comfortable with AI handling day-to-day PM tasks - exactly the bet RentVine made on open access years before anyone else did. Download the PM Trends Report: https://pmtrends.com/

We get into RentVine's new maintenance agents, why their MCP is still in beta, and Dave's philosophy on charging for AI features versus building revenue through transactional products instead of raising subscription prices. We also cover the accounting agents on RentVine's roadmap, how PMW is driving outsized unit growth for their customers, and what TurboTenant's move into the self-managing landlord market means for the rest of us.

Learn more and connect with Dave here:

• Dave on LinkedIn
• Rentvine

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Resources for Property Managers & Real Estate Entrepreneurs:

- Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/

- Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe

- RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/

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Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

What happens when a tenant runs their lawsuit through ChatGPT? Adam Willis, CEO of Nestwell Property Management, is finding out. His team is now fielding a wave of AI-generated small claims filings and fair housing complaints, with tenants representing themselves in court.

• 02:40 - Using Self Help Portals
• 11:05 - Shared inbox & Ticketing
• 14:41 - Sponsor - Enterprise Bank & Trust
• 16:05 - Adam’s in-house Real Estate Brokerage
• 22:42 - Maintenance
• 28:19 - Fractional Executives
• 32:30 - Finding talent
• 34:05 - Sponsor - Haven AI
• 35:34 - Creative compensation Plans
• 47:38 - AI empowered tenants
• 56:19 - What Peter is working on right now
• 59:07 - Where are owner/operators susceptible to disruption?
• 01:04:42 - Big Win opportunities

Adam's back for a rare repeat episode. We cover his shift from static

self-help portals to a unified, Delta-style communication experience, why Nestwell runs its own real estate brokerage under one brand, and how a resurrected in-house GC company now handles turns in-house.

We also get into fractional executives, a comp plan he's since walked back, and where he thinks property management is most exposed to AI-driven disruption.

If you're rethinking your comms stack, your comp plan, or curious how another operator is handling AI on both sides of the business, this one's worth a watch.

Learn more and connect with Adam here:

Adam on LinkedIn

Nestwell PM

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Resources for Property Managers & Real Estate Entrepreneurs:

- Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/

- Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe

- RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/

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Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

BREAKING: Around the time this episode goes live, TurboTenant announced its acquisition of TenantCloud, one of the direct competitors mentioned in this episode. TenantCloud CEO Mark DeHaan called it building "the platform that will help define the next generation of property management." Read more here.

TurboTenant has over a million landlords on its platform, and property managers barely register on their radar. Why? Because they went all-in on the self-managing landlord instead of trying to serve everyone. I sat down with CEO Seamus Nally to find out how they got here.

• 02:54 - Getting a million landlords on TurboTenant
• 09:39 - Handling Zillow
• 13:14 - The source of tension stemming from control between owners and PMs
• 15:59 - Sponsor - Haven AI
• 17:28 - How TurboTenant makes money
• 23:49 - Competitors
• 25:56 - The Autopilot product
• 32:00 - Leaving money on the table
• 33:21 - Sponsor - Enterprise Bank & Trust
• 34:46 - The cost of Autopilot as a service
• 36:47 - Acquiring a competitor
• 42:57 - Navigating the boots-on-the-ground services
• 44:36 - TurboTenant’s financial structure and growth goals
• 52:40 - APIs and MCPs
• 57:09 - Follow along with Seamus

We get into why TurboTenant's core product stays free, how they actually make money, and why 40% of new signups are still undecided about hiring a property manager — some with a signed lease already in hand. Seamus also breaks down Autopilot, their new managed-services product that puts them in a lane a lot like ours.

Learn more and connect with Seamus here:

Seamus on LinkedIn

TurboTenant

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Resources for Property Managers & Real Estate Entrepreneurs

• Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/

• Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe

• RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/

Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

How do you go five years without losing a single client to dissatisfaction? Stephen Glover, owner of Peak Property Management in Richmond, VA (about 1,300 doors), joins me to unpack how he built that reputation and why he fired a 150-unit client on purpose this year.

We discuss:

• (00:01:43) - Stephen’s experience with owner churn
• (00:05:58) - Building a local reputation
• (00:10:23) - The influence of fitness on business success
• (00:17:58) - Sponsor - AppFolio FutureConference
• (00:19:08) - Dealing with things beyond your control
• (00:26:56) - Challenges, milestones and successes
• (00:33:57) - Thoughts on conferences as a method of growth
• (00:35:42) - Sponsor - Enterprise Bank & Trust
• (00:37:07) - The value of masterminds
• (00:41:49) - Finding a great #2
• (00:43:37) - Promoting from within vs. hiring
• (00:44:39) - How Stephen is using AI
• (00:47:51) - Medical office PM
• (00:50:23) - Parting ways with a massive client
• (00:58:21) - How to follow Stephen online

Stephen survived a serious motorcycle accident and spent years training with a Navy SEAL community, which shaped how he leads: extreme ownership, even when his team did nothing wrong. We cover why he turned down 4,000+ units to find the right clients, how his VP of Operations took three years to develop from within, and why he's unwinding a medical-office PM experiment.

We also get into the real tradeoff of letting go of control, and why passive investors beat hands-on ones as long-term clients.

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Learn more & connect with me here:

• ⁠Crane⁠, the private community for property management business owners.
• ⁠My Free PM Newsletter⁠
• ⁠RL Property Management⁠ 

Learn more and connect with Stephen here: 

• Stephen on LinkedIn

The Virginia Investor Podcast:

• Apple Podcasts
• YouTube
• Spotify

Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Subscribe for free weekly Property Management News & updates: https://peter.beehiiv.com/

KKR just made a major change to how it manages its single-family rental portfolio. Here's what happened:

• KKR is ending its asset management relationship with Avenue One and bringing oversight in-house through its subsidiary, My Community Homes (MCH)
• ~10,000 SFR doors are affected across four property managers: Mynd (4,000), Evernest (3,500), North Point (1,500), and Pure Home River (1,000)
• MCH is keeping Mynd on, but cutting Evernest, North Point, and Pure Home River loose — most of the work is shifting to Darwin Homes instead
• The move follows new legislation restricting large investors from buying SFRs, plus a broader trend of institutional owners pulling property management in-house (Blackstone did the same earlier this year)
• North Point expects to lose ~30% of its door count; Evernest and Pure Home River are looking at roughly 15% and 3% hits, respectively

Lesson: don't tether too much of your business to one or two institutional clients.

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Resources for Property Managers & Real Estate Entrepreneurs:

• Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/
• Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe
• RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/

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Disclaimer: The content of this news video is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Should property managers run everything on one all-in-one PMS, or stack best-in-class point solutions around it? Steven Rea, Chief Innovation Officer at NorthPoint Asset Management (5,000+ doors), just ripped a popular maintenance platform out and rebuilt everything inside AppFolio.

• 00:00 - Intro
• 02:48 - Steven’s background and career
• 06:13 - Migrating maintenance into Appfolio
• 16:09 - Sponsor - Enterprise Bank & Trust
• 17:34 - Software costs
• 20:20 - Maintenance coordination time savings
• 28:47 - Increasing efficiency of maintenance techs
• 32:57 - Sponsor - Haven AI
• 34:26 - Billing Maintenance practices
• 45:50 - Leasing is not about speed
• 01:01:10 - Getting in touch with Steven

We debate the real tradeoffs: training complexity vs. feature depth, data fragmentation vs. simplicity, and whether a few dollars per door for a point solution is actually expensive.

Then a real disagreement: does an owner paying a modest fee deserve institutional-grade pricing on repairs? Steven argues transparency and trust matter even on small savings. Peter argues owners aren't entitled to below-market pricing just because they hired a PM. What do you think?

We also get into incentive alignment: NOI-based fees, leasing fees vs. retention fees, and why client selection might matter more than any formula.

Learn more and connect with Steven here:

• Steven on LinkedIn
• Nortpoint Asset Management

Resources for Property Managers & Real Estate Entrepreneurs

• Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/
• Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe
• RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/

Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Register for RentEngine’s Q2 2026 Leasing Data & Trends Report Webinar

What's a renter lead actually worth? Alex Stringfellow (CEO and co-founder of RentEngine) puts it at $24–90, and most scattered-site operators still treat them as "free."

Alex originally built RentEngine to lease up their own Miami PM company faster, then sold the company to go all-in on the software.

• 00:00 - Intro
• 01:25 - Alexander’s background and career
• 04:06 - Selling the PM company
• 07:49 - Competing against PE-backed competition
• 13:45 - Launching RentEngine without AI
• 14:52 - Sponsor - AppFolio (FuturesConference)

• 16:17 - Renter Leads
• 21:44 - What E-commerce has done right and how it applies to PM
• 23:35 - Pay-per-lease
• 25:10 - Listing partners
• 30:22 - Sponsor - Enterprise Bank & Trust

• 31:47 - We’re paying twice for leads
• 33:03 - Bypassing Zillow
• 36:31 - Launching an Applications Product
• 42:55 - Pricing products
• 44:58 - RentEngine’s AI product
• 49:21 - RentEngine’s feature release cadence
• 53:15 - Upcoming RentEngine releases!

We get into why text (not showing scheduling) is the real heart of leasing, the seven-minute window you get when someone's scrolling Zillow, and why you're basically paying twice for leads that Zillow buys straight off Google.

We also cover his flat $45-per-listing pricing, building a renter-lead database that could add value when you sell, and how a bootstrapped team ships new features every single week.

If you've ever felt boxed in by the listing platforms, you’ll learn a lot here.

Demo RentEngine

Alexander on LinkedIn

Get the full PM Trends 2026 Report free at https://pmtrends.com/ (no email gate).

Are you leaving money on the table with your current owner clients? Probably. And are you investing enough in AI discoverability? Probably not.

Jordan Muela is back, this time to talk about the 2026 PM Trends Report - based on data from a Harris Poll survey of 500+ landlords covering everything from why they hire (and fire) property managers to what services they'd actually pay extra for.

We discuss:

• (00:01:06) - Welcoming Jordan back to the show
• (00:02:12) - The PM Trends report
• (00:07:18) - How owners can upsell
• (00:15:20) - Sponsor - Haven AI

• (00:16:49) - The Boomer shift of ownership to Millennials and Gen X
• (00:23:32) - Response time expectations
• (00:31:59) - Stress reduction in marketing
• (00:33:46) - Sponsor - Enterprise Bank & Trust

• (00:35:10) - Cash flow as the primary reason to hire a PM
• (00:39:24) - Discounted monthly rents in exchange for on-time payments
• (00:46:40) - Sacrificing cash flow for a better renting experience for tenants
• (00:51:00) - Educating owners and landlords
• (00:55:20) - Finding a PM in the age of AI
• (01:01:46) - Takeaways from running the PM Trends report

We dig into the owner benefit package opportunity: seven services (asset management, tenant damage protection, instant rent payments, lost rent protection, and more) that 41–51% of owners said they'd pay above their base management fee to get. The software constraints are real, the billing paradigm is frustrating, but the demand is clearly there.

We also get into the generational shift happening right now (millennials are 44 percentage points more likely to use professional PM than boomers), what landlords actually expect in terms of response time (spoiler: within 30 minutes, most channels), and how to position PM around stress reduction and cash flow - the two factors that drive hiring decisions by a 2-to-1 margin over time and risk.

Plus: 75% of owners plan to use ChatGPT or similar tools to find their next property manager. Jordan makes the case for what you actually do about that.

--Resources for Property Managers & Real Estate Entrepreneurs• Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/• Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe• RL Property Management → Learn more about Peter’s company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.