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In this episode, I am joined by John Wilson, CEO of Wilson Plumbing & Heating
We discuss:
(00:00:00) - Intro
(00:03:00) - John’s career and background
(00:14:33) - How have you structured your organization?
(00:20:26) - Sponsor - Rentvine
(00:21:52) - What’s your position on EOS?
(00:24:37) - Optimizing phone strategies
(00:35:00) - Developing an AI receptionist
(00:41:02) - Sponsor - PlanOmatic
(00:42:15) - Applying the theory of constraints as an owner
(00:56:01) - Where is all of your marketing spending going?
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with John here:
Owned & Operated
The Owned and Operated Podcast
John on LinkedIn
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode, I am joined by Charles Riska, Senior Vice President at Associa
We discuss:
(00:00:00) - Intro
(00:01:45) - Charles’ career and background
(00:03:38) - What makes Rhome different from other groups in the industry?
(00:12:24) - Property Manager brand value
(00:16:52) - Sponsor - Second Nature
(00:18:29) - Keeping people incentivized
(000:24:06) - What are the most important metrics to understand the success of an acquisition?
(00:28:16) - Sponsor - Rentvine
(00:29:42) - What are some tangible steps to maximize the value of a company if someone is looking to sell?
(00:42:15) - How has M&A in property management changed over the last 6 months?
(00:47:15) - What considerations should an owner have when selling their business?
(00:51:20) - Scaling and growth
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with Charles here:
Associa
Rhome
Charles on LinkedIn
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode, I am joined by Matthew Tandy, CEO of Formatic Property Management.
We discuss:
(00:00:00) - Intro
(00:02:04) - Matt’s career and background
(00:09:12) - Where is the opportunity for PM right now?
(00:12:07) - How did you grow to 3500 units?
(00:20:15) - Sponsor - PlanOmatic
(00:21:28) - How do you approach profitability?
(00:25:18) - Training and Compliance
(00:40:48) - How do you feel about software integration advancement in the industry?
(00:46:13) - Sponsor - Second Nature
(00:47:51) - The public perception of the PM industry
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with Matt here:
Matthew on LinkedIn
Formatic Property Management
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode, I am joined by Doug Brien, President of Roofstock.
We discuss:
(00:00:00) - Intro
(00:01:52) - Doug’s background & career
(00:07:30) - Life after merging companies
(00:19:55) - Sponsor - PlanOmatic
(00:21:07) - How much extra work is there when you don’t own properties outright?
(00:25:43) - The advantages of having in-house accounting software in terms of implementing AI
(00:28:45) - How do you think about the importance of data?
(00:33:25) - Sponsor - Buildium
(00:35:05) - What’s holding the industry back from multi-million asset companies from emerging?
(00:39:44) - Acquisition and growth tactics
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with Doug here:
Doug on LinkedIn
Roofstock
Mynd
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode, I am joined by Dana Dunford, CEO at Hemlane.
We discuss:
(00:00:00) - Intro
(00:01:48) - Dana’s background and career
(00:07:55) - Empowering Self-managing property owners with technology
(00:17:12) - Sponsor: Second Nature
(0:18:12) - How do you avoid trouble with state regulatory agencies?
(00:29:14) - How are you informing your product decisions?
(00:42:39) - Sponsor: RentScale
(00:44:26) - How Hemlane semi-disrupts Property Managers
(01:00:29) - What does YoY growth look like for you?
(01:03:09) - What are the average units per customer?
(01:04:04) - 3rd party integrations
(01:05:35) - Property accounting
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with Dana here:
Hemlane
Dana on LinkedIn
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode, I am joined by Mark Brower, Owner at Mark Brower Properties.
We discuss:
(00:00:00) - Intro
(00:01:58) - Mark’s background and career
(00:03:52) - Customer Service Philosophies
(00:14:38) - Dealing with unhappy owners
(00:33:00) - Sponsor - Second Nature
(00:34:43) - Thoughts on customer reviews
(00:44:51) - Sponsor - PlanOmatic
(00:46:28) - Customer avatars & communicating with owners
(01:00:55) - Unit growth plateaus
(01:26:04) - The skill of saying no
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with Mark here:
Mark on X
Mark Brower Properties
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode, I am joined by Adam Rich, President at Criterium-Liszkay Engineers.
We discuss:
(00:00:00) - Intro
(00:02:39) - Adam’s background and career
(00:15:11) - SFH investing
(00:24:10) - Sponsor - PlanOmatic
(00:26:35) - Military influences on business
(00:35:45) - What is it like running an engineering company?
(00:39:50) - Property management revenues vs. engineering revenues
(00:44:54) - Sponsor - PropertyMeld
(00:46:25) - The value of cost savings vs. growing revenue
(00:48:31) - How has your risk appetite changed?
(00:51:32) - Email philosophies
(00:59:19) - The value of time
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with Alicia here:
Adam on LinkedIn
Criterium-Liszkay Engineers
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode, I am joined by Alicia McClurg, Training and Development Specialist at ProfitCoach.
We discuss:
(00:00:00) - Intro
(00:02:07) - Alicia’s background and career
(00:03:09) - Trust Accounting vs. traditional SMB accounting
(00:08:01) - Should PMs hire a full-time bookkeeper?
(00:12:40) - Triple Tie-Outs
(00:15:18) - What are the most common ways accounting gets out of sync?
(00:22:08) - Sponsor - The Kalmar Group
(00:23:49) - What are some nightmare problems you’ve uncovered?
(00:31:28) - What areas are software really assisting in TA and where is it lacking?
(00:42:06) - Sponsor - PMW
(00:43:51) - What resources are available to learn more about Trust accounting?
(00:48:33) - 1099s
(00:56:05) - Accounting cadences
(01:04:43) - How should we think about standardization in Trust Accounting?
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with Alicia here:
Alicia on LinkedIn
Profit Power Hour Webinar Registration
ProfitCoach
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode, I am joined by Ray Hespen CEO & Co-Founder of Property Meld.
We discuss:
(00:00:00) - Intro
(00:02:31) - Ray’s background and career
(00:04:11) - What is correlated in your data with resident retention?
(00:11:44) - Experience vs. Lease Renewal data
(00:20:54) - Sponsor - PMW
(00:22:57) - Property Owner churn
(00:26:45) - Advice for dealing with investor churn
(00:34:00) - Where do PM responsibilities begin and end in terms of property performance for the owner?
(00:38:56) - Sponsor - Rentvine
(00:52:11) - What are the most important KPIs for maintenance operations?
(00:58:53) - Standardizing industry metrics
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with Ray here:
Ray on LinkedIn
Property Meld
KPI Cheat Sheet
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode, I am joined by Anne Petit, former Superintendent of the Ohio Division of Real Estate & Professional Licensing, Department of Commerce
We discuss:
(00:00:00) - Intro
(00:02:28) - Anne’s career and background
(00:05:40) - What are the most common violations PMs run into regarding licensing law and compliance?
(00:17:08) - Sponsor: Rentvine
(00:18:10) - What were some of the worst cases that came across your desk?
(00:22:47) - What are some quick and practical tips for staying out of trouble?
(00:26:09) - What should PM’s do if they’re contacted by their Division of Real Estate?
(00:30:16) - What trends are you seeing in terms of laws for PM licensing?
(00:32:37) - Targeted marketing laws
(00:35:03) - Sponsor: Second Nature
(00:38:21) - What are things consumers should know about a PM before selecting?
(00:43:20) - How do you think about the role of government protecting consumers vs. allowing the free market to chase out bad actors?
(00:49:51) - The Fiduciary relationship between Property Managers and owners
Learn more & connect with me here:
Crane, the private community for property management business owners.
My Free PM Newsletter
RL Property Management
Learn more and connect with Anne Petit here:
Anne on Instagram
Anne on Facebook
Ohio Real Estate & Professional Licensing
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
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