In this episode, I am joined by Wolfgang Croskey, Co-Founder of Crane.

We discuss:

(00:00:00) - Intro

(00:01:10) - Crane applications

(0:03:53) - Is AI a threat?

(00:09:38) - AI tools available in the marketplace

(00:22:24) - Phones and Phone Systems

(00:31:02) - Crane

(00:42:27) - Churn data and dashboard visualizations

(00:53:41) - 2025 PM conferences

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Wolfgang here:

Wolfgang on LinkedIn

Wolfgang on X

Links to tools mentioned on this episode:

Crane — https://www.joincrane.co

Zapier — https://zapier.com

Calendly — https://calendly.com

Jotform — https://www.jotform.com

Auto-GPT — https://github.com/Torantulino/Auto-GPT

AutoGen — https://microsoft.github.io/autogen

Microsoft Copilot — https://copilot.microsoft.com

Grok — https://grok.com

Smith.ai — https://smith.ai

ShowMojo — https://www.showmojo.com

AppFolio — https://www.appfolio.com

Buildium — https://www.buildium.com

Notion — https://www.notion.so

Tenant Turner — https://www.tenantturner.com

RingCentral — https://www.ringcentral.com

Zoom — https://zoom.us

Google Looker Studio — https://lookerstudio.google.com

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Andrew Smallwood, Chief Customer Officer at Second Nature.

We discuss:

(00:00:00) - Intro

(00:02:25) - Special product launch: Group Rate Internet

(00:07:36) - Where in the resident cycle does this get implemented?

(00:14:42) - Sponsor: Second Nature

(00:15:47) - Choosing ISPs

(00:21:17) - Internet speeds

(00:24:25) - Price increases & billing

(00:29:26) - Second Nature’s approach to building this product

(00:45:01) - What PMs can expect in terms of release

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Mark here: 

Andrew on LinkedIn

Second Nature

Triple Win Property Management Podcast

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Mark Brower, Owner of Mark Brower Properties

We discuss:

(00:00:00) - Intro

(00:01:18) - How PMs can create the most value

(00:11:58) - Additional revenue streams for PMs through asset management

(00:15:01) - Sponsor: Lineage

(00:23:58) - Gauging performance via metrics

(00:30:11) - Offering “unlimited services”

(00:35:10) -  What’s the closer in this offering?

(00:52:18) - Effective communication with owners

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Mark here:

Mark on LinkedIn

Mark Brower Properties

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Jay Parsons, Principal & Head of Investment Strategy at Madera Residential

We discuss:

(00:00:00) - Intro

(00:02:00) - Jay’s background and career

(00:05:06) - The impact of the shift toward professional property management

(00:08:24) - How do large institutional landlords think about property management vs. single-home owners?

(00:10:32) - Have owners become more involved over time?

(00:13:05) - Leasing expectations

(00:16:50) - State & Local regulations

(00:22:21) - Section 8 reform

(00:28:39) - Major takeaways from the PM Trends Survey

(00:31:13) - How can Property Managers put themselves in the best light in the eyes of regulators and the general public?

(00:37:38) - What should PMs expect over the next 4 years?

(00:40:41) - How would you improve the survey for next time?

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Jay here:

Jay on X

Jay on LinkedIn

Jay’s newsletter

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Matthew Whitaker, Founder & CEO of Evernest

We discuss:

(00:00:00) - Intro

(00:01:28) - integrating 9k doors into a large management company

(00:04:18) - Communications with property owners

(00:06:44) - Capital deployment plans

(00:09:32) - Scaling challenges

(00:13:09) - Growing into new markets

(00:15:36) - Resources for listeners

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Matthew here: 

Matthew on LinkedIn

Evernest

The Evernest Property Management Show

Book: No Man's Land https://amzn.to/3Ch9tiz

The PM Trends Report: https://www.leadsimple.com/pm-trends-report

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

PM Trends Report

In this episode, I am joined by Jordan Muela, CEO of LeadSimple.

We discuss:

(00:00:00) - Intro

(00:01:54) - Reflecting on the PM Trends report & survey findings

(00:08:00) - The Buyer’s Pyramid

(00:12:17) - Maintenance and repairs discussion in converting leads

(00:14:39) - Aligning expectations

(00:21:04) - Impacts on renewal rates

(00:25:44) - Increasing lease-up times

(00:28:50) - Property Management control

(00:35:56) - Communication and response times

(00:39:35) - PM companies vs. SaaS companies

(00:44:43) - Industry growth

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Jordan here:

Jordan on X

The Profitable Property Management Podcast

Jordan on LinkedIn

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Jon Matzner. We discuss our new podcast, called Lazy Leverage!

We discuss:

(00:00:00) - Intro

(00:01:08) - Updates and announcements

(00:03:28) - Introducing Lazy Leverage

(00:06:55) - Twitter/X

(00:20:31) - The Email disagreement

(00:28:37) -Tool Recommendations

Building your own yacht article: https://mailchi.mp/e2d02a4dcc8a/creating-your-own-yacht

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Jon here:

Jon on X

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Kyle Triplett, SVP of Product at Appfolio.

We discuss:

(00:00:00) - Intro

(00:01:45) - Kyle’s background and career

(00:07:37) - Appfolio’s approach to shipping fast and often

(00:11:49) - Sponsor - Appfolio

(00:13:22) - Why is the SMB space so attractive to Appfolio?

(00:18:01) - What are some features or products that many folks aren’t aware of?

(00:22:20) - FolioSpace

(00:24:20) - Sponsor - Property Meld

(00:25:39) - Where are we headed with AI?

(00:35:26) - How do you know when a new product is ready for release?

(00:40:16) - What caused Stack to get momentum and come to market?

(00:44:18) - How do you evaluate core values?

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Kyle here:

Kyle on LinkedIn

Appfolio

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by John Wilson, CEO of Wilson Plumbing & Heating

We discuss:

(00:00:00) - Intro

(00:03:00) - John’s career and background

(00:14:33) - How have you structured your organization?

(00:20:26) - Sponsor - Rentvine

(00:21:52) - What’s your position on EOS?

(00:24:37) - Optimizing phone strategies

(00:35:00) - Developing an AI receptionist

(00:41:02) - Sponsor - PlanOmatic

(00:42:15) - Applying the theory of constraints as an owner

(00:56:01) - Where is all of your marketing spending going?

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with John here:

Owned & Operated

The Owned and Operated Podcast

John on LinkedIn

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Charles Riska, Senior Vice President at Associa

We discuss:

(00:00:00) - Intro

(00:01:45) - Charles’ career and background

(00:03:38) - What makes Rhome different from other groups in the industry?

(00:12:24) - Property Manager brand value

(00:16:52) - Sponsor - Second Nature

(00:18:29) - Keeping people incentivized

(000:24:06) - What are the most important metrics to understand the success of an acquisition?

(00:28:16) - Sponsor - Rentvine

(00:29:42) - What are some tangible steps to maximize the value of a company if someone is looking to sell?

(00:42:15) - How has M&A in property management changed over the last 6 months?

(00:47:15) - What considerations should an owner have when selling their business?

(00:51:20) - Scaling and growth

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Charles here:

Associa

Rhome

Charles on LinkedIn

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.