In this episode, I am joined by Kyle Triplett, SVP of Product at Appfolio.

We discuss:

(00:00:00) - Intro

(00:01:45) - Kyle’s background and career

(00:07:37) - Appfolio’s approach to shipping fast and often

(00:11:49) - Sponsor - Appfolio

(00:13:22) - Why is the SMB space so attractive to Appfolio?

(00:18:01) - What are some features or products that many folks aren’t aware of?

(00:22:20) - FolioSpace

(00:24:20) - Sponsor - Property Meld

(00:25:39) - Where are we headed with AI?

(00:35:26) - How do you know when a new product is ready for release?

(00:40:16) - What caused Stack to get momentum and come to market?

(00:44:18) - How do you evaluate core values?

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Kyle here:

Kyle on LinkedIn

Appfolio

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by John Wilson, CEO of Wilson Plumbing & Heating

We discuss:

(00:00:00) - Intro

(00:03:00) - John’s career and background

(00:14:33) - How have you structured your organization?

(00:20:26) - Sponsor - Rentvine

(00:21:52) - What’s your position on EOS?

(00:24:37) - Optimizing phone strategies

(00:35:00) - Developing an AI receptionist

(00:41:02) - Sponsor - PlanOmatic

(00:42:15) - Applying the theory of constraints as an owner

(00:56:01) - Where is all of your marketing spending going?

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with John here:

Owned & Operated

The Owned and Operated Podcast

John on LinkedIn

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Charles Riska, Senior Vice President at Associa

We discuss:

(00:00:00) - Intro

(00:01:45) - Charles’ career and background

(00:03:38) - What makes Rhome different from other groups in the industry?

(00:12:24) - Property Manager brand value

(00:16:52) - Sponsor - Second Nature

(00:18:29) - Keeping people incentivized

(000:24:06) - What are the most important metrics to understand the success of an acquisition?

(00:28:16) - Sponsor - Rentvine

(00:29:42) - What are some tangible steps to maximize the value of a company if someone is looking to sell?

(00:42:15) - How has M&A in property management changed over the last 6 months?

(00:47:15) - What considerations should an owner have when selling their business?

(00:51:20) - Scaling and growth

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Charles here:

Associa

Rhome

Charles on LinkedIn

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Matthew Tandy, CEO of Formatic Property Management.

We discuss:

(00:00:00) - Intro

(00:02:04) - Matt’s career and background

(00:09:12) - Where is the opportunity for PM right now?

(00:12:07) - How did you grow to 3500 units?

(00:20:15) - Sponsor - PlanOmatic

(00:21:28) - How do you approach profitability?

(00:25:18) - Training and Compliance

(00:40:48) - How do you feel about software integration advancement in the industry?

(00:46:13) - Sponsor - Second Nature

(00:47:51) - The public perception of the PM industry

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Matt here:

Matthew on LinkedIn

Formatic Property Management

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Doug Brien, President of Roofstock.

We discuss:

(00:00:00) - Intro

(00:01:52) - Doug’s background & career

(00:07:30) -  Life after merging companies

(00:19:55) - Sponsor - PlanOmatic

(00:21:07) - How much extra work is there when you don’t own properties outright?

(00:25:43) - The advantages of having in-house accounting software in terms of implementing AI

(00:28:45) - How do you think about the importance of data?

(00:33:25) - Sponsor - Buildium

(00:35:05) - What’s holding the industry back from multi-million asset companies from emerging?

(00:39:44) - Acquisition and growth tactics

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Doug here:

Doug on LinkedIn

Roofstock

Mynd

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Dana Dunford, CEO at Hemlane.

We discuss:

(00:00:00) - Intro

(00:01:48) - Dana’s background and career

(00:07:55) - Empowering Self-managing property owners with technology

(00:17:12) - Sponsor: Second Nature

(0:18:12) - How do you avoid trouble with state regulatory agencies?

(00:29:14) - How are you informing your product decisions?

(00:42:39) - Sponsor: RentScale

(00:44:26) - How Hemlane semi-disrupts Property Managers

(01:00:29) - What does YoY growth look like for you?

(01:03:09) - What are the average units per customer?

(01:04:04) - 3rd party integrations

(01:05:35) - Property accounting

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Dana here:

Hemlane

Dana on LinkedIn

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Mark Brower, Owner at Mark Brower Properties.

We discuss:

(00:00:00) - Intro

(00:01:58) - Mark’s background and career

(00:03:52) - Customer Service Philosophies

(00:14:38) - Dealing with unhappy owners

(00:33:00) - Sponsor - Second Nature

(00:34:43) - Thoughts on customer reviews

(00:44:51) - Sponsor - PlanOmatic

(00:46:28) - Customer avatars & communicating with owners

(01:00:55) - Unit growth plateaus

(01:26:04) - The skill of saying no

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Mark here:

Mark on X

Mark Brower Properties

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Adam Rich, President at Criterium-Liszkay Engineers.

We discuss:

(00:00:00) - Intro

(00:02:39) - Adam’s background and career

(00:15:11) - SFH investing

(00:24:10) - Sponsor - PlanOmatic

(00:26:35) - Military influences on business

(00:35:45) - What is it like running an engineering company?

(00:39:50) - Property management revenues vs. engineering revenues

(00:44:54) - Sponsor - PropertyMeld

(00:46:25) - The value of cost savings vs. growing revenue

(00:48:31) - How has your risk appetite changed?

(00:51:32) - Email philosophies

(00:59:19) - The value of time

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Alicia here: 

Adam on LinkedIn

Criterium-Liszkay Engineers

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Alicia McClurg, Training and Development Specialist at ProfitCoach.

We discuss:

(00:00:00) - Intro

(00:02:07) - Alicia’s background and career

(00:03:09) - Trust Accounting vs. traditional SMB accounting

(00:08:01) - Should PMs hire a full-time bookkeeper?

(00:12:40) - Triple Tie-Outs

(00:15:18) - What are the most common ways accounting gets out of sync?

(00:22:08) - Sponsor - The Kalmar Group

(00:23:49) - What are some nightmare problems you’ve uncovered?

(00:31:28) - What areas are software really assisting in TA and where is it lacking?

(00:42:06) - Sponsor - PMW

(00:43:51) - What resources are available to learn more about Trust accounting?

(00:48:33) - 1099s

(00:56:05) - Accounting cadences

(01:04:43) - How should we think about standardization in Trust Accounting?

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Alicia here:

Alicia on LinkedIn

Profit Power Hour Webinar Registration

ProfitCoach

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Ray Hespen CEO & Co-Founder of Property Meld.

We discuss:

(00:00:00) - Intro

(00:02:31) - Ray’s background and career

(00:04:11) - What is correlated in your data with resident retention?

(00:11:44) - Experience vs. Lease Renewal data

(00:20:54) - Sponsor - PMW

(00:22:57) - Property Owner churn

(00:26:45) - Advice for dealing with investor churn

(00:34:00) - Where do PM responsibilities begin and end in terms of property performance for the owner?

(00:38:56) - Sponsor - Rentvine

(00:52:11) - What are the most important KPIs for maintenance operations?

(00:58:53) - Standardizing industry metrics

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Ray here:

Ray on LinkedIn

Property Meld

KPI Cheat Sheet

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.