In this episode of The Evernest Property Management Show, host Spencer Sutton interviews Jeremy Tallman and Scott Hallberg of T&H Realty Services to learn how these brothers-in-law have kept their rental property owner churn below 15% while managing 1,200 doors. Looking for one-stop shop property management services in Indiana? Get in touch with T&H Realty Services today.

You'll learn:

• Why churn has become such a big problem in the industry
• How prioritizing the renewal process has expanded T&H Realty Services' opportunities
• The secret to retaining owners (hint: refocusing on relationships is key!)
• How educating property owners on the market and maintenance costs retains business

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Connect with Matt, Spencer, and Gray at Evernest: Evernest.co

Guests: Jeremy Tallman and Scott Hallberg of T&H Realty Services

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

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Production House: Flint Stone Media

Copyright of Evernest 2025.

In this episode, Spencer Sutton reveals the six brutal truths that he's learned from growing teams so that you can avoid making critical leadership mistakes that could destroy your property management business.

You'll learn:

• Why you're the hardest direct report to manage
• What the Circle of Insanity is - and how to regain control
• How to develop discipline
• Why lifting up the rock and looking at the squiggly things sets your team up for success
• The understated power of leading with your vision first
• How culture makes or breaks your business' longevity

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Connect with Matt, Spencer, and Gray at Evernest: Evernest.co

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

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Production House: Flint Stone Media

Copyright of Evernest 2025.

Matthew and Gray sit down with Ray Hespen (Property Meld) to unpack why, in today’s market, maintenance execution is one of the biggest levers for NOI. Ray shares fresh data showing how specific maintenance behaviors statistically change renewal rates, why the first 90 days are make-or-break, and how coordinators armed with benchmarks can talk to owners with confidence. We hit alignment of PM/owner incentives, proactive budgeting, and where insurance + AI are taking maintenance next.

What you’ll learn:

• Why post-2021 conditions make leasing + maintenance the profit center, not an afterthought.
• New data: a certain maintenance ops style can measurably lift renewal rates.
• First 90 days = landmines: failures in HVAC, water, and hot water can spike churn risk ~90%.
• How communication volume & satisfaction correlate to renewals (over- and under-comm can both hurt).
• Using data to set realistic NTEs and keep owner trust (no wild estimates).
• A simple way to budget maintenance so owners expect the spend (and stop feeling “surprised”).
• Turning a 60-day coordinator into a 20-year vet with benchmarks, history, and vendor fit.
• The case for aligning incentives around NOI (not just service volume).
• Why resident quality and past care of a home should influence expectations—and maybe pricing.
• A peek at insurance-style maintenance and portfolio-level risk in the next 5 years.

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Connect with Matt, Spencer, and Gray at Evernest: Evernest.co

Guest: Ray Hespen of Property Meld

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

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Production House: Flint Stone Media

Copyright of Evernest 2025.

In this episode of The Evernest Property Management Show, CEO of ProfitCoach Brad Johnson returns to share industry secrets that every property manager should know. Have additional questions? Reach out to Profit Coach on their website or Brad on LinkedIn.

You'll Learn:

• The two most difficult transitions all PMs face when trying to scale
• How to avoid becoming a business bottleneck
• Why a gradual transition from being hands-on with every owner to passing issues to your employees works best
• The importance of uniformity across your property management agreements (PMAs)

Plus:

• Who your first hire should be based on your skillset
• What people looking for freedom of time and money should do next

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Connect with Matt and Spencer at Evernest: Evernest.co

Guest: Brad Johnson, CEO of ProfitCoach

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

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Production House: Flint Stone Media

Copyright of Evernest 2025.

In this episode, Evernest heavyweights Matthew Whitaker, Spencer Sutton, and Gray Hall discuss the biggest lessons they’ve learned from acquiring more than 30 companies. From unexpected challenges during integration to building the right team and managing owner expectations, this conversation dives deep into what it really takes to grow a business through acquisition.

You'll Learn:

• Why an acquisition can feel less exciting and more like buying work -  and why it's still worthwhile
• How building trust with owners can be easy if  you're strategic about it
• What level of business density best empowers success in a new market
• The importance of creating a dedicated acquisition team

Plus:

• The biggest challenges when working with new rental property owners post-acquisition
• What to expect when buying a small business and how that impacts employees

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Connect with Matt and Spencer at Evernest: Evernest.co

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

===================================

Production House: Flint Stone Media

Copyright of Evernest 2025.

In this episode of The Evernest Property Management Show, hosts Spencer Sutton and Matthew Whitaker chat with Brad Johnson, CEO of Profit Coach. Their conversation delves into the importance of having a solid financial foundation for property management companies, exploring financial performance, revenue generation, and the significance of ancillary services. Brad shares his unique journey into property management, emphasizing the need for clarity in financial goals and the common pitfalls many property managers face. Reach out to Profit Coach on their website or Brad on LinkedIn.

You'll Learn:

• Why the bottom 10% of clients often drain your resources
• How to focus on value creation to build trust with clients
• You can have a profitable business with fewer doors
• How to get ready to sell your business to maximize profits

Plus: 

• How ancillary services can significantly boost revenue
• What questions you must be able to answer to make the most of selling your property management business

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Connect with Matt and Spencer at Evernest: Evernest.co

Guest: Brad Johnson, CEO of Profit Coach

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

===================================

Production House: Flint Stone Media

Copyright of Evernest 2025.

In this episode of The Evernest Property Management Show, Todd Reid reveals how the 2008 financial crash wiped out his financing, forced mass layoffs, and pushed him into full-time property management. He reveals exactly how he rebuilt from survival mode to a 470-door property management portfolio with actionable steps that any aspiring wealth-builder could follow. Reach out to Todd on LinkedIn or Facebook.

You'll learn:

• How Todd turned a catastrophic bank failure into a thriving business
• What Todd and Spencer would have done way earlier to make their property management businesses succeed sooner
• The difference between the adrenaline of finding new deals and the grind of property management + recurring revenue
• How Todd turned a catastrophic bank failure into a thriving business - and what you can do to get all the glory with less strife and struggle

Plus:

• The importance of community and how it's unlocked opportunities for Spencer and Todd alike
• Why reaching 1,000 doors no longer appeals to Todd (and what he's focused on instead)

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Connect with Matt and Spencer at Evernest: Evernest.co

Guest: Todd Reid | Reach out to Todd on LinkedIn or Facebook

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

===================================

Production House: Flint Stone Media

Copyright of Evernest 2025.

Most property managers think their trust accounts are set up correctly, but many are completely wrong - and that can lead to devastating consequences. In this episode of The Evernest Property Management Show, Marshall Fulton from Enterprise Bank breaks down the truth about trust accounts, FDIC insurance, and so much more. Contact Marshall on his LinkedIn or by emailing [email protected].

You'll learn:

• The two questions every property manager should ask their banker to avoid disaster down the line
• The most common mistake property managers make (and what to do instead)
• How property managers within HOAs should approach banks to maximize success
• Which popular software can handle both property management and HOA needs
• The one thing the best operators do to scale their business

Plus:

• Why bankers try to keep HOA members out of their software
• How private equity impacts acquisitions, sales, and purchases in the property management industry

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Connect with Matt and Spencer at Evernest: Evernest.co

Guest: Marshall Fulton, Enterprise Bank

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

===================================

Production House: Flint Stone Media

Copyright of Evernest 2025.

In this episode of The Evernest Property Management Show, property management owner Trent Ratliff tells host Spencer Sutton how he scaled from 200 to 1,000 doors across Atlanta and Montgomery.

• How Trent accidentally found himself contributing to the 2008 market crash
• The one decision that changed Trent's life and led to 1,000 doors owned
• The type of investors that fueled these industry vets' growth pattern
• The impact of tariffs on the property management industry
• Why most property managers get stuck between 400-600 doors (and how to overcome)
• How Trent leveraged virtual assistance to scale his business
• The importance of creating a positive work environment to promote growth
• Why Trent focuses on long-term relationships
• The need for engaging in your local property management group

• Experts' predictions on AI and the property management industry
• How the "make it right, make it count, make it meaningful" mindset has fueled Trent's business success
• Why industry-specific coaches are like chiropractors

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Connect with Matt and Spencer at Evernest: Evernest.co

Guest: Trent Ratliff

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

===================================

Production House: Flint Stone Media

Copyright of Evernest 2025.

In this episode of The Evernest Property Management Show, Spencer Sutton sits down with Courtney Parks, Principal Broker & Director of Operations, Allegiance Property Management, to dive into:

• How Courtney fell into property management and rose to lead her company
• What it means to suddenly be the one setting the vision and culture—even when it’s not “your” company
• Why property management desperately needs better PR—and how Courtney is working to elevate the industry
• The painful (and hilarious) story of the time she accidentally put a new roof on the wrong house—and what it taught her about systems and leadership
• What makes a great property manager (hint: it’s not what you think)
• The challenge of balancing empathy with boundaries when dealing with owners, residents, and vendors
• Why Google reviews and word-of-mouth still rule—and how she wins them over one touchpoint at a time
• How to grow leaders inside your company—even if you’re still figuring it out yourself
• The turning point when she realized it was time to define a mission, core values, and build culture intentionally

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Connect with Matt and Spencer at Evernest: Evernest.co

Guest: Courtney Parks, Principal Broker & Director of Operations, Allegiance Property Management | Meet Courtney on LinkedIn

Link: Connect with Evernest

Link: Evernest YouTube Channel (@ThreeHundredToThreeThousand) (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: [email protected]

===================================

Production House: Flint Stone Media

Copyright of Evernest 2025.