What separates a good operator from a great one?

In this episode, Peter talks with Cathy Gainer, a strategic coach and former RL Property Management team member, about the mindset, discipline, and decision-making skills that define high-performing operators. Cathy shares lessons from her time inside the business, what she’s learned from coaching other leaders, and how great #2s support founders in meaningful ways.

They also explore mindset training, leadership blind spots, and what most owners get wrong when trying to scale a property management business.

⏱️ Timecodes00:00:00 – Intro

00:02:20 – Cathy’s background and career

00:06:17 – What is PM like relative to other industries?

00:10:13 – Cathy’s first impressions of RLPM

00:17:56 – Sponsor: MX Summit

00:19:20 – Peter’s first “Crane break”

00:26:45 – The desire to be a great #2

00:31:15 – Mindset training

00:35:58 – Sponsor: CRANE

00:42:04 – Cathy’s reflections on semi-retirement

00:50:24 – What are the most common mistakes you see owners and operators making?

🔗 Connect with Peter:

Crane – Private PM Owner Community
Free PM Newsletter
RL Property Management

🔗 Connect with Cathy Gainer:
LinkedIn

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The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.