What happens when your property management company grows faster than your operations can handle?

In this episode of Property Management Frame Breakers, Pablo Gonzalez sits down with Tyler Nelson, a former PM operator who went from “accidental property manager” to scaling nearly 100 doors fast, then selling his company… and stepping straight into the AI frontier.

This conversation starts with the gritty realities of growth (vacancy spikes, tool breakpoints, marketing experiments, and why “what works at 50 doors breaks at 100”)—but it ends with the real point of the episode:

Scaling beyond the limits of human operations requires a new model.
Not more hustle. Not more headcount. A human-in-the-loop AI teammate that can own outcomes without stripping you of control.

You’ll learn:

🚀 Why rapid growth doesn’t break businesses—process fragility does
💰 How Tyler used fixed-cost scaling to make growth predictable (and profitable)
🎯 Why flat-fee pricing can be a weapon for portfolio selection
🧠 The hidden truth about AI in PM: the more advanced it gets, the more intentional oversight matters
🤖 Why the next must-have role in your company might be an AI Team Lead

If you’ve been wondering how to scale without sacrificing service, sanity, or control, this episode lays out the mindset and operating principles that make it possible.

🎧 Listen now to learn how the best PMs will scale in the AI era: by going beyond human limits without losing the human edge.

🌟 Stay Connected with Us:

🤝 Connect with Tyler Nelson on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

01:14 Becoming a Property Manager by Accident Then by Design
03:02 How to Add 90 Doors Without Losing Control
05:36 The Growth Wall Every PM Hits Around 100 Doors
07:31 Building a PM Tech Stack That Can Actually Scale
09:34 Flat Fee Pricing How PMs Can Attract Better Properties
12:48 The PM Exit Decision When to Scale Further vs Sell
14:02 Selling a PM Company Then Starting Over
26:17 Why Buying Property Management Companies Is So Competitive
26:52 How to Sell a PM Company Without a Broker
27:06 The State of the Property Management Acquisition Market
27:31 Listing a PM Company for Sale and Getting Instant Demand
28:57 Contracts Clawbacks and Protecting Yourself in a PM Sale
30:22 Why Property Managers Are Moving Into AI
30:40 Using AI to Scale Hiring and Operations
34:03 The Future of Property Management Human in the Loop AI

In this episode, Vendoroo’s Chief Evangelist, Pablo Gonzalez, recalls a game-changing conversation from Tony Klein's podcast with Darus Trutna, an operator who successfully absorbed a 900-door company.

Part of Darus's success came from how well he understands technology.  On the podcast he shared a particularly valuable concept-

The difference between  Defined Work and Undefined Work in property management, and how that should be lens to look through when predicting AI outcomes.

You’ll Learn:

💡 Why 80% of a PM’s day is "defined" procedural work that drains talent, and how to protect the 20% where true value lives
🧠 Why high-performers quit after 8 months of "defined" work and how to stop the "hidden churn" in your team.
🤝 Why AI can’t replace the "undefined" moments like sensing the need to build a relationship with a client’s spouse.
🚀 How scale, consistency, and meaning finally stop fighting each other with the right AI strategy.

Whether you are a solo operator or managing thousands of units, this episode provides the North Star for incorporating AI without losing the human heart of your business.

🎧 You should totally listen to the conversation that sparked this on Tony Cline's Property Management Success Podcast: https://open.spotify.com/episode/53sSltqg97uLz1cVnqvgRG?si=7283bcf7d95c4ca5


🌟 Stay Connected with Us:

🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:
00:16 From 100 to 1,000 Doors: The Darris Trena Story
00:32 The Tech-First Operator’s Secret Weapon
00:58 Is AI Selling Your Own Business Back to You?
01:21 The 80/20 Rule: Defined vs. Undefined Work
02:13 Where the Needle Moves: The Power of Human Judgment
04:00 The Scaling Trap: Why Great Operations Break at 500 Doors
06:04 Agentic AI: The End of "Boring" Work
07:26 Building a Durable Team (The Cure for Hidden Churn)
08:43 Your New North Star: Scaling with Meaning

In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Rob Kazen, owner of 1st Choice Property Management, to deconstruct a 16-year journey from "shooting from the hip" to building a highly profitable, AI-driven operation.

Rob shares the vulnerable reality of taking over a 35-year family legacy, moving through the grief of losing his father, and finally "re-founding" the company with the systems and intentionality it deserved.

You’ll hear how he stopped using maintenance as a mere tool for control and turned it into a profit center that finally captures the "hundreds of thousands of dollars" he had been leaving on the table.

You’ll learn:

💰 Why most PMs are unknowingly bleeding profit in maintenance (even with full teams)
🛠️ The mindset shift: maintenance as a profit center, not a “tool”
📊 Why benchmarking and actually reading your P&L changes the game
👥 How one key hire (“your Mason”) can accelerate your entire operation
🤖 The real challenge of AI adoption: retraining humans to stop “quick handling” everything
📈 What it looks like when 85% of work orders run without your involvement

💡 How to transition maintenance from a chaotic "service" into a high-margin profit center.
🛠️ Why fixing an employee’s car in the parking lot builds more culture than any mission statement.
🤖 The mindset shift required to let AI own work orders and free your coordinators to actually manage.
🚀 A roadmap for implementing LeadSimple, Vendoroo, and Pod structures in a single year without breaking the business.

If you’ve ever felt like your business is “working”… but still leaking money, energy, and attention behind the scenes, this episode will hit home.

🎧 Listen now and discover the real fix: not more hustle, not another coordinator but ownership, systems, and delegation that scales.

🌟 Stay Connected with Us:

🤝 Connect with Rob Kazen on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:00 When You Know Something Has to Change (But You’re Avoiding It)
00:38 Building Maintenance Without Knowing What You’re Doing
02:16 Why Treating Maintenance Like “Support” Is Costing You Money
03:59 16 Years of Control… and Almost No Financial Clarity
06:17 When Personal Loss Bleeds Into Business Performance
06:57 Growth Didn’t Happen Until the Old Way Hurt Enough
16:08 Too Many PM Tools, Too Little Mental Bandwidth
18:37 The One Hire That Can Finally Let You Step Back
21:50 Leading a Team While Knowing You’re the Bottleneck
22:03 Why Starting a Podcast Wasn’t About Marketing
22:36 How Exposure to Better Operators Changes Your Standards
23:41 Using Content to Build Owner Trust Before the First Call
31:41 Why AI Won't Replace Your Maintenance Team, It  Will Free Them
40:22 Why Delegation Is the Real Endgame of Scale

What if the highest-impact move for a property manager isn’t getting more doors… but earning a seat at the table where cities are built?

In this episode of Property Management Frame Breakers, Pablo Gonzalez unpacks a conversation with developer Chris Weidley that exposes a hidden truth: the people “regenerating neighborhoods” don’t just need capital and construction. They need operators they trust.

This episode is a call to the PMs who’ve always felt they were meant for more than rent collection because there’s a new path forward:

Becoming the Operational Co-Founder.

You’ll learn:

🏙️ Why property management is the “third way” developers create equity (after buying + building)
🧱 The silent constraint behind most development visions: operational trust
💸 Why the “tax shield” strategy (depreciation, long-term gains, bonus depreciation) is operationally fragile
🎯 How PMs can stop pitching for doors and start partnering for shared upside
🤖 Why AI-powered maintenance ownership finally makes city-building partnerships scalable (without the growing pains)

This isn’t just vendor work. It’s shared responsibility, shared upside and shared mission.

🎧 Listen now if you’re ready to stop being seen as a rent collector and start becoming the operator developers can’t build without.

🌟 Stay Connected with Us:
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:00 Introduction: Breaking the Frame of Property Management
00:45 The Hunter vs. Farmer Dilemma
01:40 The Vision of City Building
02:14 Chris Weidley's Approach to Affordable Housing
03:39 The Importance of Exceptional Operations
05:11 The Problem Developers Face
07:28 The Big Opportunity for Property Managers
08:47 Leveraging Operational Tools for Growth
10:12 Conclusion: A Question Worth Sitting With

On this episode of the Property Management Frame Breakers Podcast, Vendoroo's Chief Evangelist, Pablo Gonzalez, sits down with David Normand to explain how the old model for a maintenance coordinator has been broken (and what’s replacing it.)

David reveals the rise of a new role: the AI Team Lead.

He also reveals why the industry benchmark of 1 coordinator per 200 doors is history. He breaks down the math behind how modern teams are scaling to 2,000 doors per person not by working harder, but by shifting from "triage" to "outcome design."

You'll learn:

⚠️ Why the traditional maintenance coordinator role is becoming obsolete
📉 How open work orders are dropping from ~17% to under 10%
🧠 Why the most valuable skill in maintenance is no longer organization—but storytelling
📝 What the future job description for maintenance actually looks like

If you’re still hiring maintenance coordinators for endurance, this episode will challenge your assumptions and show you what comes next.

🎧 Listen now to meet the role that replaced the maintenance coordinator.

🌟 Stay Connected with Us:

🤝 Connect with David Normand on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:14 The New Benchmark: One Person, 2,000 Doors 
01:05 The Math: Dropping Open Work Orders from 17% to 9.8% 
03:01 What 80% Automation Actually Looks Like (Intake to Completion) 
12:26 Lessons from Managing 55 Maintenance Coordinators at Once 14:06 The "FedEx Method": How We Used to Train for Pain Tolerance 
21:20 Where the "Noise" in Maintenance Lives 
21:58 The "One Critical Decision" Rule 
23:16 The "Feet on the Desk" Philosophy: Why Busy = Failing 
26:33 The Old Job Description: "Must Have High Threshold for Pain" 27:58 The New Job Description: Storytellers and Outcome Designers 29:27 The "Leaky Faucet" Example: How to Prompt for Speed 
31:57 Why Frontline Staff Are Now Your Most Valuable Strategists 
42:20 The 2:35 AM Dishwasher Moment (Real Impact)

AI in our industry isn’t unclear anymore. It’s just unassigned.
And everyone knows it matters.

But most PM leaders keep pushing it to next week because today is already on fire and learning AI feels like one more job on your plate.
The real move now isn’t mastering AI…it’s staffing it.

In this episode of Property Management Frame Breakers, Vendoroo's Chief Evangelist, Pablo Gonzalez shares how Courtney Parks escaped AI paralysis by finding “Sal”, a zero-PM-experience tinkerer she empowered to become her AI Integrator.

You’ll learn:

🧠 Why AI is a team expansion, not a solo project (the Cure for AI Paralysis
🔍 3 traits to spot your internal AI Integrator immediately.
🚀 Why zero industry experience is a superpower (The "Outsider" Advantage).
🛠️ How to empower innovators without killing their curiosity.

Whether you are a visionary owner stuck in the weeds or an operator looking for your next breakthrough, this episode is your guide to finding the person who will build your future for you.

🎧 Listen now to stop trying to learn it all yourself and start finding the person who will.

🌟 Stay Connected with Us:
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:00 Why AI Keeps Getting Pushed to “Next Week”
01:30 The Real Problem with AI in Property Management? No One Owns It
03:15 Courtney Parks’ Breakthrough - “AI Didn’t Have to Be My Job”
05:00 Where the AI Role Really Lives 
06:45 The AI Integrator Every PM Needs: The “Tinkerer” Profile
08:20 Why Non-PM Backgrounds Win with AI (The Outsider Advantage)
10:15 How to Train an AI Integrator
12:30 Pulling Integrators Into the Room
14:45 Building a Fail-Forward AI Culture
16:10 What AI Capacity Actually Looks Like: 1 Coordinator, 2,000 Doors

Your 95% occupancy report might be lying to you.

On paper, a property can look perfectly healthy: full units, collected rent, standard fees. But when you look closer, you might find an asset that is slowly bleeding out.

On this episode, Pablo Gonzalez sits down with Paul McKay, a "property management data detective" who has analyzed over 500 portfolios to find the truth behind the numbers.

Paul shares how “good-looking” reports can hide the real story: where money slips out, why small behaviors (like how maintenance gets handled) predict bigger failures, and what to fix now if you don’t want a surprise valuation gut-punch later.

You’ll learn:
💡 Why high physical occupancy often hides low economic performance.
🛠️ The invisible incentives that reward chaos
📉 Why it takes 12–24 months to fix a refinance problem
🤖 Why high physical occupancy often hides low economic performance.

🎧 Listen now if you want to stop getting blindsided by “green dashboards” and start running your properties like the profit engine they’re supposed to be.

🌟 Stay Connected with Us:

🤝 Connect with Paul McKay
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:00 The False Sense of Safety Behind “Healthy” Properties
01:33 Why "Chaos" Pays the Bills
02:16 Who Is the Property Manager Really Working For?
03:36 The Invisible Money Leak Owners Never See
07:22 Becoming a Property Management Data Detective
10:06 Preventative Maintenance vs. Emergency Justification
12:00 Economic vs. Physical Occupancy (The Real Metric)
19:06 The 31.4% Rule: Fixing a Portfolio Without Fixing Everything
21:09 Why the Next Era of Property Management Is Tool-Driven
21:14 Automating the "Human Error" Out of Maintenance
22:34 Turning Maintenance Into an Asset Strategy
24:07 The Refinancing Cliff Explained
25:34 When the Numbers Don’t Match at Refinance Time
27:27 The 12-24 Month Window to Save Your Asset

You’ve been taught to look for ROI where it’s loud:
dashboards, pings, replies, or activity.

But what if that’s not ROI at all…
What if it’s just more noise dressed up as progress?

In this episode of Property Management Frame Breakers, Pablo Gonzalez introduces a concept that flips the AI conversation on its head: Invisible ROI - the kind of value you don’t see on a screen, but you feel in your day.

Featuring Tyler Nelson’s breakdown of why 60% of PM communication is just follow-up (aka: telephone tag), this episode shows why the real promise of agentic AI isn’t speed… It’s also silence.

You’ll learn:

📞 The hidden workload swallowing your team’s day (and why it’s bigger than you think)
🧠 Why “busy” is often a signal your system is broken (not your team)
🤖 The agentic AI rule that changes everything: never let your agent rest
🚪 How AI becomes the filter + gatekeeper (escalating only what truly needs a human)
🔇 The surprising KPI that signals you’re finally scaling

The best AI ROI doesn’t show up as more activity… it shows up as something disappearing.

🎧 Listen now and discover why the most profitable thing AI can create is the thing nobody talks about.

🌟 Stay Connected with Us:
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:00 The Lie We’ve Been Told About ROI
00:45 The Efficiency Trap
01:30 The Invisible Work No One Accounts For
02:15 60% of the Day Is Just Follow-Ups
03:15 Never Let Your Agent Rest
04:15 AI as the Filter and Gatekeeper
05:15 The Real ROI: Buying Your Life Back

Most property managers know video could be useful. But very few have a simple formula that gets results without asking you to be in an influencer.

In this episode of Property Management Frame Breakers, Pablo Gonzalez sits down with Jen Ruelens of Hold It w/ PM Jen to break down a simple, repeatable formula property managers can use to leverage video without becoming a marketer, influencer, or content creator.

Jen walks through how property managers can start using video inside their business first, with 1:1 videos and simple operational explainers before ever worrying about public content or “strategy.” The result isn’t more content. It’s less friction, better clients, faster trust, and more leverage across sales, operations, and retention.

You’ll learn:

⚠️ What’s actually at stake when property managers stay invisible
🎥 How to get started with video even if you hate being on camera
🧩 The copyable progression: 1:1 video → ops explainers → optional public content
🔧Why video is leverage even if you have no plan to use it for marketing
🚀 Why content increases pipeline velocity (warmer leads, faster closes, better clients, stronger retention)

Along the way, they also unpack why visibility changes authority in property management and why operators who avoid the camera often end up carrying responsibility without influence.

🎧 Listen now to learn a simple video formula you can copy and use immediately inside your property management business.

🌟 Stay Connected with Us:

🤝 Connect with Jennifer Ruelens
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

01:33 First Impressions Matter (Even When You’re Not “Marketing”)
01:50 When Investors Bounce Between PMs and Why You Inherit the Damage
03:27 The Incentive Problem That Breaks Trust in Property Management
05:01 Why Content Is a Defensive Weapon for Property Managers
14:06 Why Property Management Needs More Women in Positions of Authority
16:23 How Property Managers Build Confidence on Camera (Without Becoming Influencers)
32:27 Building a Content Engine That Doesn’t Distract From Operations
43:46 In an AI World, Real Property Managers Stand Out Faster
44:19 Writing Owner-Facing Content That Actually Sounds Like You
44:55 How Visibility Reduces Owner Friction and Client Churn
45:34 The Fastest Way for PMs to Gain Industry Credibility
46:21 When Visibility Turns Into Real Leverage (Vendors, Fees, Influence)
58:10 Making Invisible PM Work Visible (and Respected)
01:04:05 The Long Game: Building Authority That Outlasts the Market

Maintenance has become the single biggest drain on time, attention, and sanity in property management. Not because the work is hard, but because most of it is still being handled manually.

In this episode of Property Management Frame Breakers, Pablo Gonzalez is joined by former property management owner Tyler Nelson, Head of Account Operations at Vendoroo, to break down The AI Blueprint of the 95% Club — a four-pillar framework used by operators who’ve automated nearly their entire maintenance workflow without losing control or the human touch.

This episode is not a software walkthrough.
It’s a systems-level explanation of how high-performing PMs think differently about AI, automation, and ownership, especially when 60% of the work is just noise.

You’ll learn:

🧠 Why AI must be treated like a hire, not a chatbot
🤖 The shift from Generative AI (answers) to Agentic AI (goals)
⚙️ How “the agent that never rests” eliminates follow-ups and back-and-forth
📊 How data trains system logic to reach 90–95% automation

🎧 Listen now if you’re ready to stop doing maintenance coordination manually and start building the system that earns you entry into the 95% Club.

🌟 Stay Connected with Us:

🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:00 The Biggest Drain on Property Managers
00:34 Introducing the 95% Club
01:35 The Role of AI in Property Management
02:02 From Tools to Teammates: Tyler's Insights
03:49 Achieving 90-95% Automation
04:35 Training Your AI for Success
06:15 The Importance of an AI Receptionist
07:54 The Ultimate Goal: Human Sentiment and Owner Relationships
08:17 Conclusion: Time to Build