In this episode of Unfiltered, Dylan Scroggins talks with Mo Hashem, Visionary of Flat Fee Landlord, about what it takes to build and scale a property management company across multiple markets.

Mo shares how Flat Fee Landlord grew from Northern Virginia into the Texas Triangle, why Texas became a key market for the company, and how people, processes, EOS, and remote leadership have helped the business manage 600+ units across two regions.

The conversation also dives into some of the biggest questions facing property management today: AI, private equity, changing market conditions, and the risk of turning property management into a commodity. Mo explains where AI is already changing the way his team operates, why some roles no longer need to be replaced, and why he believes the companies that succeed will be the ones that continue creating real value for their clients.

Links

Mo on LinkedIn - / Mo A. Hashem| LinkedIn

Dylan on LinkedIn - / Dylan Scroggins | LinkedIn

PropertyManagement.com - https://propertymanagement.com/

The Kalmar Group - https://thekalmargroup.com/pm

Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter

Chapters

03:00 — Building Flat Fee Landlord

06:00 — Why Texas?

09:00 — Scaling Across Markets

11:30 — People, Processes & Remote Leadership

14:30 — The EOS Structure

16:30 — The Current Houston Market

18:11 — AI, VC/PE & the Future of PM

22:04 — AI Becoming a Commodity

25:00 — Building a Generational Business

28:00 — Lessons From 15 Years in Property Management

Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins is joined by Stacey Salyer, an acquisition strategist from Bellingham, Washington, to discuss the strategies behind successful growth and acquisitions in property management. Drawing from her experience and industry insights, Stacey shares how operators can approach acquisitions more strategically and build stronger businesses through intentional growth.

They explore the role of relationships, acquisition strategy, and industry knowledge in creating opportunities for property management companies. Stacey also shares insights into what operators should consider when evaluating growth opportunities and how having the right strategy can make the difference between simply growing and building a stronger, more sustainable business.

This conversation offers practical insights for property management owners and operators looking to better understand acquisitions, identify opportunities, and approach growth with a more strategic mindset.

If you're thinking about expanding your property management business or simply want to better understand the acquisition side of the industry, this episode is worth a listen.

Links

Stacey on LinkedIn - / Stacey Salyer| LinkedIn

Dylan on LinkedIn - / Dylan Scroggins | LinkedIn

Matt on LinkedIn - / Matt Speer | LinkedIn

PropertyManagement.com - https://propertymanagement.com/

The Kalmar Group - https://thekalmargroup.com/pm

Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter

Chapters

0:53 — Stacy's origin story in property management

1:51 — Buying 370 doors at the start of COVID

3:58 — Growing from 200 to over 500 doors overnight

7:48 — Why acquisitions are heating up right now

8:05 — AI's impact on smaller PM companies

11:17 — The hot take: 100–300 door owners may be at risk

13:20 — How Stacy teaches people to build an acquisition engine

19:55 — The biggest mental hurdle: fear of buying

26:25 — How sellers should prepare 12–24 months out

35:16 — Favorite tools, podcasts, and the future of PM

Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins sits down with Stephen Glover, CEO, owner, and principal broker of Peak Property Management, to discuss why growing a property management company isn't always about adding more doors. With nearly 1,500 rental units and a 45-person team, Stephen shares how turning down more than 4,000 units helped Peak protect its service, culture, and long-term growth.

They explore how Peak built a boutique brand around selectivity, trust, and strong relationships, along with the leadership systems that keep a growing team aligned. Stephen also shares how EOS, intentional hiring, and a focus on creating better "experiences" instead of simply following processes have shaped the company's approach to tenants, owners, and vendors.

From building a strong investor community in Richmond to navigating acquisitions and developing future leaders, this conversation offers practical insights for property management owners looking to grow without sacrificing the people and culture behind the business.

Links

Stephen on LinkedIn - / Stephen Glover | LinkedIn

Dylan on LinkedIn - / Dylan Scroggins | LinkedIn

PropertyManagement.com - https://propertymanagement.com/

The Kalmar Group - https://thekalmargroup.com/pm

Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter

Chapters

2:36 — His background in fitness and special operations team-building

3:25 — How he got offered a partnership and became an owner

5:37 — Turning down thousands of units to protect growth quality

6:32 — Why selective growth helped them build a strong reputation

8:38 — Building a product that everyone wants, but not everyone can have

12:45 — Brand, quality merch, and why they don't want to look cheap

21:40 — Leadership development and why building the right team was survival

31:59 — Reframing processes as "experiences" instead of just workflows

35:29 — The biggest opportunity and risk: AI in property management

Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

AI is about to change property management but not in the way most operators think. In this episode, Matt Speer is joined by Blake Mohseni, Founder & CEO of Rising Tide, to unpack why the biggest opportunity isn't replacing people, but removing the repetitive work that keeps teams from focusing on owners, tenants, vendors, and growth.

Blake shares his approach to using executive assistants, SOPs, automation, and EOS to identify where businesses are losing time and where AI can create real leverage. He also explains Rising Tide's federation model, which helps strong property management companies grow while preserving their brands, teams, and existing systems.

If you're a property management owner or operator trying to figure out how to adopt AI without losing the human side of your business, this episode offers a practical look at where automation can create capacity and accelerate growth.

Find Blake at Rising Tide HQ:

Website: risingtidehq.com

Email: [email protected]

Links

Blake on LinkedIn - / Blake Mohseni | LinkedIn

Matt on LinkedIn - / Matt Speer | LinkedIn

PropertyManagement.com - https://propertymanagement.com/

The Kalmar Group - https://thekalmargroup.com/pm

Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter

Chapters

0:00 — Matt explains the time drain from email and scheduling

1:30 — Blake reframes the conversation around leverage

4:10 — AI as a canary in the coal mine for repeatable work

7:44 — Engineering loops and how to start using them

10:37 — The real value in property management is relationships

11:45 — EOS is still manual and full of repeatable workflows

25:04 — Blake explains Rising Tide as a federation, not a roll-up

28:59 — AI as an accelerant for growth, not just cost-cutting

43:52 — The Lab and the free AI consulting model

59:48 — "Service" as the one-word future of property management

Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode of Unfiltered, Dylan Scroggins sits down with Josh Sterling, Chairman of Epic Property Management, to discuss how he went from buying his first rental property with 0% credit cards during the Great Recession to building a portfolio of more than 1,600 doors across Southeast Michigan. Josh shares the systems, operational strategies, and leadership principles that helped Epic scale beyond the common growth plateau many property management companies face. From developing custom software and embracing automation to building specialized teams and reducing resident turnover, this conversation is packed with practical insights for property management business owners looking to grow efficiently. If you're managing 100 doors or 10,000, this episode explores why efficiency *not just door count* is the key to building a scalable and profitable property management company. Links Josh on LinkedIn - / Josh Sterling | LinkedIn Dylan on LinkedIn - / Dylan Scroggins | LinkedIn PropertyManagement.com - https://propertymanagement.com/ The Kalmar Group - https://thekalmargroup.com/pm Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter Chapters 0:02 – Intro and welcome to Josh Sterling 1:53 – Josh's origin story: airline pilot to property management 3:20 – Starting with one house and growing to 1,200 owned units 5:43 – The three buckets of real estate and how Epic is structured 10:27 – AI, custom software, and the 300-unit growth plateau 12:02 – How Spark connects the operation and automates workflows 15:09 – Real-time turnover tracking and cutting turnover time nearly in half 20:11 – Leadership structure, specialization, and giving teams autonomy 24:44 – Why property management is harder now and where the industry is going 27:03 – Why turnover is Josh's top priority and how Epic minimizes it Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode, Dylan Scroggins is joined by Engelo Rumora, a self-made entrepreneur who moved from Australia to Toledo and built a thriving real estate and property management business. Engelo shares how his journey from flipping more than 50 houses a year to running a lean, highly efficient operation shaped his approach to building a business designed to withstand economic downturns. They also explore how Engelo transformed property management from a business he once disliked into a scalable, recession-resistant operation by implementing SOPs, leveraging technology, and building the right team. Engelo offers insights into high-performance branding, bold marketing strategies, and the importance of creating a memorable presence in a competitive market—all while building a business that provides greater freedom and long-term sustainability. Links Engelo on LinkedIn - / Engelo Rumora | LinkedIn Dylan on LinkedIn - / Dylan Scroggins | LinkedIn PropertyManagement.com - https://propertymanagement.com/ The Kalmar Group - https://thekalmargroup.com/pm Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter Chapters 1:34 — Angelo explains how he started as a laborer in Australia and got into real estate. 2:38 — He describes moving to the U.S. after spotting the Ohio real estate opportunity. 3:09 — He talks about scaling fast, burning out, and shifting focus. 5:35 — Why he initially hated property management. 6:25 — Property management is recession-proof and predictable once scaled. 12:35 — The team's current focus on SOPs, systems, and AI automation. 18:45 — Why branding matters and how he approaches it intentionally. 21:16 — Relationship building, SEO, and how he generates leads. 25:42 — His concern about AI and a potential "race to zero" in property management. 32:40 — How property management changed him, especially patience and toughness. *This was a lively conversation that included some stronger language, be wary of kids around when listening! Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

Matt Speer sits down with Allison DiSarro, Vice President at Enterprise Bank & Trust, to discuss how building strong relationships, understanding industry-specific needs, and leveraging data can help property management companies improve customer loyalty and long-term growth. Allison shares how Enterprise Bank & Trust has built a customer-first approach rooted in trust, operational excellence, and a deep understanding of the property management industry. They also explore how proprietary data like the Vendor Performance Index (VPI) is helping identify high-performing property managers, why thoughtful AI integration is shaping the future of banking, and how security and compliance remain critical as technology evolves. From simplifying systems and improving communication to building lasting partnerships, this conversation offers practical insights into how strategic banking relationships can help property management businesses become more resilient, competitive, and prepared for the future. Links Allison on LinkedIn - / Allison DiSarro | LinkedIn Matt on LinkedIn - / Matt Speer | LinkedIn PropertyManagement.com - https://propertymanagement.com/ Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter Chapters 0:00 — Sets up the conversation for the episode. 2:58 — Introduction of Allison DiSarro and the New Orleans conference context. 4:44 — Allison shares her background and how she got into banking. 6:54 — How Enterprise got started serving property management and why deposits matter. 10:49 — The learning phase with auditors, attorneys, and regulators. 14:30 — "Bankers 101" explanation of deposits, earnings credits, and bank strategy. 19:37 — Discussion shifts to the future of property management and Al. 29:30 — Enterprise's approach to Al: intentional, methodical, and not "figuring it out as we go." 30:00 — The Vendor Performance Index, NPS, and why the data matters. 52:26 — Lightning round: favorite app, book recommendation, and one-word future of banking. Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

Matt Speer welcomes Alex Zweidoff, CEO of ClearLead Digital, to discuss why SEO has become one of the most important growth drivers for property management companies—and how AI is changing the future of search. Drawing on insights from auditing more than 350 property management websites, Alex explains the most common issues preventing companies from ranking online and the foundational strategies that drive long-term visibility and lead generation. They also explore how AI-powered search is reshaping digital marketing, why technical SEO and website health matter more than ever, and how property managers can avoid costly mistakes that hurt their online presence. From improving site performance and content strategy to preparing for the next generation of AI-driven search, this conversation offers practical insights for building a stronger digital presence and staying ahead in an increasingly competitive market. Download the PM SEO Report at PMSEOReport.com to see how your website stacks up and get actionable insights straight from the industry's best. Don't let your business go invisible — the future favors those who act now. Links Alex on LinkedIn - / Alex Zweydoff, MPM®, RMP® | LinkedIn Matt on LinkedIn - / Matt Speer | LinkedIn PropertyManagement.com - https://propertymanagement.com/ Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter Chapters 0:00 — Turning point: realizing the industry was not doing SEO correctly 2:45 — Learning SEO through hands-on website performance improvements 3:31 — Why property management SEO should target owner intent, not tenants 4:30 — How industry expertise improves website content strategy 7:09 — Key audit findings: weak website health and low domain authority 10:25 — Why poor SEO results are usually a strategy problem, not a budget problem 13:17 — SEO vs. Google Ads: compounding long-term value versus paid traffic 16:09 — Why SEO takes months before meaningful results appear 21:13 — How AI search depends on strong SEO foundations 26:10 — Why property management websites will become invisible without SEO and AI optimization Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode, Matt Speer sits down with Lindsay Liu from Super to discuss how AI-powered voice technology is reshaping the property management industry. Lindsay shares how conversational AI is helping property managers improve responsiveness, automate after-hours calls, triage maintenance requests, and deliver a better experience for both residents and owners.

They also explore the surprising findings from secret shopping 100 property management companies, why nearly half of all incoming calls go unanswered, and how AI is helping operators capture more leasing opportunities, reduce missed calls, and create seamless customer interactions. From integrating AI with existing workflows to preparing for the future of customer communication, this conversation highlights why voice AI is quickly becoming a competitive advantage for modern property management businesses.

Links

Lindsay on LinkedIn - / Lindsay Liu | LinkedIn

Matt on LinkedIn - / Matt Speer | LinkedIn

PropertyManagement.com - https://propertymanagement.com/

Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter

Chapters

00:00 — Introduction: Why Property Management Is Missing Calls

03:13 — The Story Behind Super and the Need for AI Voice

07:13 — The Hidden Cost of Unanswered Calls in Property Management

10:31 — Secret Shopping 100 Companies: What the Data Revealed

17:43 — How AI Voice Handles Leasing, Maintenance, and Owner Calls

22:57 — Where AI Fits: Automation vs. Human Support

25:04 — The Future of Conversational AI and Connected Systems

29:57 — Why Property Management Is the Perfect Industry for AI

31:33 — AI Ethics, Legal Considerations, and Building Trust

36:29 — Final Thoughts, Favorite Resources, and the Future of AI

Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.

In this episode, Dylan Scroggins sits down with Stepan Renc for the second time in six months to catch up on what he learned at Broker Owner and an update on the business since their national #1 ranking from PropertyManagement.com. Stepan and his business partner (Ondrej Podlesak) scaled their property management company to more than 1,000 doors in just five years. They discuss how top property managers are using, leadership lessons that helped fuel his growth, and why letting go of control, building the right team, and embracing change were essential to scaling successfully.

They also explore the growing role of AI in property management, from search optimization and website strategy to technology integrations that are reshaping how companies attract clients and operate more efficiently. Stepan offers practical insights into building a modern property management business and why embracing innovation is becoming a key competitive advantage.

Links

Stepan on LinkedIn - / Stepan Renc | LinkedIn

Dylan on LinkedIn - / Dylan Scroggins | LinkedIn

PropertyManagement.com - https://propertymanagement.com/

The Kalmar Group - https://thekalmargroup.com/pm

Subscribe to PropertyManagement.com's weekly Newsletter: https://propertymanagement-com.kit.com/subscribe-to-newsletter

Chapters

0:00 — Stepan opens up about how hard it is to let go of control

2:13 — AI is the biggest conference topic, but AI search is the real eye-opener

3:39 — How Stepan evaluates vendors through a future-proof lens

5:10 — Why being found in AI search matters for Longstreet

6:45 — What top property management owners are discussing together

7:12 — Treating the business more like an asset than a baby

8:20 — The pain of letting team members learn through mistakes

13:26 — Immediate actions Longstreet plans to implement after the conference

15:15 — "Tailored" as the word that captures the future of property management

15:57 — Live dashboards, real-time KPIs, and how tailored tech is improving performance

Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. Always perform your own due diligence before making any financial or business decisions.