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Tony Cline explores the concept of building "pallbearer" relationships in business - the deep, meaningful connections that transcend typical networking and become life-changing bonds. We discuss how focusing on depth rather than breadth creates exponential growth and transformation in both personal and business relationships.

• The Bhutanese people think about death three times daily, normalizing it and making it part of life
• Creating meaningful connections means identifying who would "carry your casket" - the ultimate honor 
• Men in business often struggle with creating deep connections, causing us to suffer alone in silence
• Tony's experience with his ultramarathon pacer Scott demonstrates the evolution of a deep relationship
• Vulnerability is the key to building pallbearer-level relationships
• Meaningful transformation happens in one-to-one connections, not in large group settings
• Consider making a list of your potential "pallbearers" and intentionally deepen those relationships

If you got something valuable from today's episode, please share it with a friend or colleague, subscribe, and leave a review so you never miss future insights and strategies.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
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Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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Have you ever wondered if you could successfully run a property management company from 2,000 miles away? Liz Cleyman has done exactly that, and she's just getting started.

Former NARPM President Liz Cleyman takes us on her remarkable journey from marketing professional to multi-state property management entrepreneur. Starting as a licensed real estate broker in Florida in 2012, Liz eventually relocated to Colorado while continuing to build her industry knowledge and connections. What makes her story truly fascinating is how she launched Blue Sail Property Management in Florida in 2021—operating it remotely from Colorado—and is now expanding with a new office in Denver.

Throughout our conversation, Liz shares wisdom from her extensive leadership experience within NARPM, revealing that most successful property managers operate with portfolios of just 100-150 doors. She distinguishes between courage and bravery in business decisions: "Bravery is charging into battle and not being afraid. Courage is feeling the fear and doing what must be done anyway."

For property managers looking to grow their businesses, Liz offers practical strategies that have proven successful across markets. She emphasizes the importance of building referral networks with realtors and neighboring property management companies, staying visible in your community through organizations like BNI and Chamber of Commerce, and positioning yourself as an expert on local legislation. Her insights on maintenance reserves, habitability laws, and building trust with owners provide actionable takeaways for property managers at any experience level.

Whether you're managing properties in one neighborhood or contemplating expansion across state lines, Liz's approach to relationship-building and risk management offers a blueprint for sustainable growth in the property management industry. Listen now to learn how courage, expertise, and strong networks can help you build a thriving property management business anywhere.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
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Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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What happens when you narrow your focus from impacting many to serving just one? In this deeply personal episode, Tony Klein and Mark Brower reveal transformative insights about business, purpose, and life priorities that transcend property management.

Tony shares his recent experience at the grueling Cocodona 250-mile ultra race, where after completing 214 miles, a cardiac event forced him to make the difficult decision to withdraw. This challenging moment mirrors business decisions we all face—knowing when to push through versus when to step back. The value of having team members who will speak difficult truths becomes clear as Tony explains how his crew helped him make the right call when he couldn't see it himself.

Meanwhile, Mark unveils his journey from frustration to fulfillment through content creation. His newsletter, which began with just six subscribers and has grown to over 155, took off only after a profound shift in perspective—writing for specific individuals rather than trying to please everyone. This counterintuitive approach led to deeper connections and accelerated growth, demonstrating how focusing on "the one" can paradoxically help you reach many more.

The conversation takes a powerful turn when Mark discusses putting his businesses on pause for several weeks to help his neurodivergent son through a crisis. This poignant story highlights perhaps the most compelling reason to build systems and teams in your company: creating the freedom to be present when life calls you to focus on what truly matters.

Both hosts explore the concept of "imposter syndrome" from a fresh angle, suggesting that feeling like an impostor might actually signal growth rather than inadequacy. As Tony puts it, "If you're not experiencing imposter syndrome, you're probably coasting."

Whether you're managing properties or pursuing any entrepreneurial venture, this episode offers profound insights on building businesses that serve your life's purpose rather than consuming it. Listen for actionable wisdom on creating impact, finding meaning, and designing systems that provide true freedom.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
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Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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What separates those who merely survive in business from those who truly thrive? Drawing from his experiences running 250-mile ultramarathons, Tony Cline reveals powerful mindset principles that apply directly to entrepreneurial success in property management.

The journey of an entrepreneur mirrors that of an ultrarunner in surprising ways. Both require extraordinary mental fortitude, strategic thinking, and the ability to overcome seemingly impossible challenges. Tony shares how he frames difficulties as valuable training opportunities rather than setbacks—whether it's running through unexpected blizzards or handling difficult clients and business emergencies.

Tony introduces the concept of "relentless forward progress" as a cornerstone philosophy. Just as ultrarunners continue moving toward the finish line regardless of pace, entrepreneurs must focus on consistent daily progress toward their goals, especially when challenges arise. He emphasizes the critical importance of fixing problems early, whether it's a pebble in your shoe at mile five or an underperforming team member causing workplace friction.

The distinction between setting goals and making true commitments emerges as a crucial difference between average and extraordinary performers. A goal is something you'd like to achieve, while a commitment means you'll do whatever it takes to succeed. This mindset shift transforms how you approach challenges and fuels persistence when obstacles inevitably appear.

Perhaps most compelling is Tony's reflection on his two greatest fears: dying with unrealized potential and waking up to find his best days behind him. These powerful motivators drive his approach to both ultrarunning and business, pushing him to constantly test limits rather than playing it safe.

Listen as Tony explains how these principles can help you develop extraordinary resilience, strategic thinking, and determination in your property management business. Follow Tony's progress in the Cocodona 250 race at https://www.aravaiparunning.com/cocodona2/, where you can track runners and watch the live stream of this incredible challenge.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
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Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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Standing at the start line of a 250-mile desert ultramarathon reveals profound truths about entrepreneurship, success, and human potential. As dawn breaks over the Arizona desert, I'm about to embark on the Cocodona 250—a journey that will push my body and mind to their limits while traversing 42,000 feet of elevation gain through some of America's most challenging terrain.

The relationship between extreme endurance events and business mastery isn't immediately obvious to most. Yet after completing multiple 200+ mile races and building successful companies, I've discovered that the mental frameworks required for both are remarkably similar. The fourteen principles I share in this episode—from finding your sustainable pace to reframing failure as a necessary component of success—apply equally to crossing finish lines and achieving business breakthroughs.

Perhaps the most counterintuitive insight comes from understanding that growth happens precisely when we're most uncomfortable. Those four inevitable moments in every ultra race when quitting seems rational mirror the breaking points entrepreneurs face when scaling their businesses. The difference between those who succeed and those who surrender comes down to mindset—seeing these moments as essential parts of the journey rather than indications you don't belong. Whether you're at mile 200 of a desert race or navigating a business transition, the principles of sustainable progress, community support, and embracing discomfort will determine your ultimate success. Follow my journey in the Cocodona 250 and discover how the lessons from the trail can transform your approach to business, relationships, and personal growth. Subscribe now to continue exploring the surprising connections between endurance athletics and entrepreneurial excellence.

Follow the race at https://www.aravaiparunning.com/cocodona2/

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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Shawn Johnson shares his transformation from property manager to wealthy investor and reveals how property management entrepreneurs can leverage their position to build exponential wealth through strategic property acquisition.

• One owned door equals the profit of 33 managed doors
• Most property managers fail to recognize the wealth-building opportunities in client property sales
• Prioritize evaluating properties for your own portfolio when clients want to sell
• Structure transparent deals that make financial sense for both parties
• Create win-win scenarios by eliminating realtor fees, tenant disruption, and market uncertainties
• Focus on long-term wealth creation instead of short-term commission checks
• Implement systems that require minimal effort but move the wealth needle significantly
• Use seller financing to create favorable terms and help sellers avoid tax hits
• Develop a collaborative rather than competitive approach to property negotiations
• Balance running a profitable property management business with building personal wealth

Join us at our upcoming retreat where Sean will be sharing his expertise on connecting personal financial goals to business strategy, with the possibility of helicopter rides for attendees.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
Join the waitlist for additional information here: https://ONYXwaitlist.com 

Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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The most successful property management companies identify their ideal client profile and focus on building systems specifically designed to serve them rather than trying to be everything to everyone.

• Outbound lead generation remains highly effective despite technological changes
• Most BDMs will avoid making sales calls if given any other tasks
• Clear separation between sales and marketing functions is crucial for growth
• Self-managing landlords represent an untapped market opportunity
• Your unique story creates stronger connections than listing credentials
• Most property owners are not investors – they have 2 or fewer properties
• Accidental landlords and self-managers have different needs than investors
• Your "vibe attracts your tribe" – personality matters more than many realize
• The sales message needs to flow through operations to deliver on promises
• Successful growth requires focusing on one client type before expanding

Join us for upcoming retreats and events focused specifically on property management business owners: 

the Keystone Retreat July 13-16 and the Strategic PM Summit in Fort Lauderdale in August 21-22. 

Unlike typical industry conferences, these events provide workshop-style environments where owners can work directly with experts on strategic business growth.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
Join the waitlist for additional information here: https://ONYXwaitlist.com 

Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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Mark joins Tony to discuss a recent one-star review and the valuable lessons learned about client relationships in property management.

• Breaking down a negative review situation that occurred when an owner relationship went sideways
• Examining the policy that allows owners to handle their own rent-ready work and why it creates problems
• Understanding how miscommunication about property standards leads to frustration and conflict
• Discussing proper escalation procedures when client relationships become strained
• Exploring how responses to negative reviews should address future potential clients, not just the reviewer
• Analyzing how mission alignment with clients prevents negative experiences
• Considering policy changes that eliminate variables and create clearer expectations

Look for our upcoming newsletter poll about whether you allow owners to handle their own make-ready repairs on property onboarding.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
Join the waitlist for additional information here: https://ONYXwaitlist.com 

Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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Mark Brower and Tony Cline explore how property managers can differentiate themselves in a crowded market through personal branding and content creation. They discuss the transformative power of finding your authentic voice and sharing expertise to build trust at scale with potential clients.

• The realization that everyone is fundamentally similar – we all "stand up, sit down, and lay down"
• How attention has become the new currency in business and marketing
• Mark's journey from camera-shy perfectionist to confident content creator
• The problem with all property managers sounding identical in their marketing
• Why differentiation through personal branding prevents competing solely on price
• Content creation as a "one-to-many strategy of building trust at scale"
• The power of authentic connection over metrics and numbers
• How educational content can pre-qualify prospects and eliminate sales resistance

Share this episode with a friend or colleague in the property management industry, and don't forget to subscribe and leave a review so you never miss future insights, strategies and tactics.

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

Send us a text

Traditional property management is facing disruption as AI technology, wealth transfer, and housing affordability create an industry inflection point similar to major business transformations like Netflix overtaking Blockbuster. Pablo Gonzalez of Vendoroo discusses how embracing AI-native solutions will fundamentally change the value proposition for property managers.

• AI's true value lies in solving emotional problems, not just automating spreadsheets
• Property management technology is evolving from process-driven to context-driven solutions
• Companies differentiating through AI must translate technical capabilities into specific client benefits
• Creating a category of one requires evangelizing the problem, not just promoting your brand
• Future property management will fragment from binary choices into numerous specialized service models
• Generational wealth transfer is creating different customer expectations about service and technology
• The dominant solution of today will inevitably lose market share as new AI-powered options emerge
• Success requires delivering exceptional human experiences while letting AI handle routine tasks

Don't forget to share this episode with a friend or colleague, subscribe, and leave a review to help us continue providing valuable insights, strategies and tactics for property management success.

Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
Join the waitlist for additional information here: https://ONYXwaitlist.com 

Save the dates! July 13th - 16th, 2025

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.