Are you just managing properties, or are you managing assets? The difference might be bigger than you think. In this episode, Andrew Smallwood is joined by industry consultant Deb Newell to tackle the complex differences between asset management and property management. Deb shares her expertise on shifting from reactive to proactive approaches, adjusting management agreements, and aligning teams to create scalable processes that benefit both property owners and residents. Tune in to hear practical advice on fostering better relationships with owners, the importance of clear expectations, and why benchmarking your business against itself, rather than others, is crucial for growth.

You'd be surprised by how many companies inefficiently employ tech. 

Kelli Segretto, property management veteran and founder of K Segretto Consulting, has helped many PMCs optimize their tech stacks. She joins Andrew Smallwood to cover the intricacies of a well-managed and optimized tech stack. Don't miss her secrets to finding the tech stack sweet spot. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at [email protected] 

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Season 4 Episode 20 features Kelli Segretto

The Triple Win Property Management podcast is produced and distributed by Second Nature

JWB Real Estate has used long-term leases to minimize vacancy for its investors. Melissa Gillispie joins the show to speak on the strategy behind it, why it’s worked for them, and how property managers can approach a shift toward longer lease terms. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at [email protected] 

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Season 4 Episode 19 features Melissa Gillispie 

The Triple Win Property Management podcast is produced and distributed by Second Nature

Arvand Sabetian and Nick Bokaie, founders of Ziprent, have leveraged the virtual showing process among other automations to create a property management company built on efficiency. 

They join Andrew to discuss how Ziprent came about, their philosophies on innovating in the PM space, and how they’ve used automations to reduce vacancy, ultimately creating a better service for their clients. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at [email protected] 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

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Season 4 Episode 18 features Arvand Sabetian and Nick Bokaie

The Triple Win Property Management podcast is produced and distributed by Second Nature

Scaling a company is a lot harder than just getting new business. Tony Cook knows. He was instrumental in Bay Management Group’s rise to over 6,000 doors. 

Cook joins Andrew Smallwood to talk about his story, his time at Bay, how they won new business, how they developed standing in new markets, and how they managed their rapid growth. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at [email protected] 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 17 features Tony Cook

The Triple Win Property Management podcast is produced and distributed by Second Nature

What is the most common mistake made in property management today? 

That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share what they each believe to be the most common mistake in property management. Are you currently making one of these?

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at [email protected] 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

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Season 4 Episode 16 features Matthew Whitaker, Pablo Gonzalez, Maranda Hunnicutt, Peter Lohmann, and Wolfgang Croskey

The Triple Win Property Management podcast is produced and distributed by Second Nature

Few things have changed the property management industry more in the last five years than a growing proptech industry, but that industry continues to go through changes of its own. 

Nate Smoyer, host of the Tech Nest Podcast, joins Andrew Smallwood to cover the state of the proptech industry, where things could be headed, and how it’s all likely to affect you as a property manager. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at [email protected] 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 15 features Nate Smoyer

The Triple Win Property Management podcast is produced and distributed by Second Nature

What is the best advice you have ever received as a property manager?

That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share the most valuable advice they ever received in their 100+ combined years of property management experience 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at [email protected] 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

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Season 4 Episode 14 features Matthew Whitaker, Pablo Gonzalez, Maranda Hunnicutt, Peter Lohmann, and Wolfgang Croskey

The Triple Win Property Management podcast is produced and distributed by Second Nature

Mark Kreditor has forgotten more about the property management industry than most will ever know. He’s been active in the industry since the 90s, and over that time has developed some highly functional processes that have elevated the quality of his service. 

Kreditor joins Andrew Smallwood to talk about his experience in the industry and some of the simplest ways that modern property management companies can elevate their service and stand out in an industry that faces commoditization. 

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at [email protected] 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 13 features Mark Kreditor

The Triple Win Property Management podcast is produced and distributed by Second Nature

Organic marketing is a powerful tool, but a difficult one to wield and be effective with. Building community through hosted events and an online presence is a great way to reach prospective investors that you may one day manage properties for.

Pablo Gonzalez has lots of experience doing exactly this, and he joins the show to break down how your company can leverage these disciplines as well. Listen as Andrew and Pablo covers real-life examples and the ins and outs of uses content and organic sources to grow your business.

Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo

Questions or thoughts on the topics we covered? Email us at [email protected] 

Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers

Stay up to date on events and resources on our website https://www.secondnature.com/events

Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Season 4 Episode 12 features Pablo Gonzalez

The Triple Win Property Management podcast is produced and distributed by Second Nature