In this episode, Jennifer Ruelens, broker/owner at One Focus Property Management and founder of Hold It with PM Jen, talks about how she picks and prepares the right real estate investors to fit into her machine. She delves into the importance of standardizing processes, but still making room to accommodate edge cases and make them successful with her company.

In this episode, Tony Cline, Chief Success Officer at ONYX, talks through the difference between bravery and courage, why courage is so essential for property managers in today’s fast-changing environment, and how you can build courage as a leader while getting your team onboard with change. Whether you’re just getting your company off the ground or managing hundreds of doors, this episode contains plenty of insights for you.

In this episode of the Triple Win Podcast, JWB Property Management’s Melissa Gillispie talks through the growth she’s seen within the company, and how she’s steered the ship. From hiring the right people, to implementing processes with the right internal and external touchpoints, to selecting and onboarding technology, Melissa provides key insights into how a true leader can grow a property management company effectively.

In this episode, Co-Founder and CEO of Blanket Lior Abramovich talks minimizing churn. Learn how you can get deep in the data, get to know your clients, and use that as a way to deliver top-tier service. Move from property manager to strategic adviser to become indispensable to your investors.

In this episode, Mark Brower, Broker/Owner at Mark Brower Properties, talks through taking an approach of extreme ownership over his business. From radical honesty to all-in authenticity, embracing your expertise, your mistakes, and your responsibilities can create a brand built on trustworthiness.

In this episode, Tony Cline, Chief Success Officer at PM Success, talks about the importance of setting expectations, default positions, and top-tier experiences. Whether you’re balancing processes with empathy or finding the right members for your team, the service and experience you deliver is key to building a successful brand. Listen to hear Tony’s insights and expertise.

We live in a culture of convenience. When people can get lunch delivered in an hour, your groceries delivered this afternoon, and almost anything you could possibly want delivered within two days, they start to expect the same level of service everywhere. On this episode of the podcast, Dana Dunford, CEO of Hemlane, explains how residents are coming to expect more and more from their property managers, and how you can evolve your company to meet—and exceed—those expectations.

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Do you approach property management with an investor mindset? In this episode, Andrew Smallwood is joined by RentSmart CEO Justin Anderson to discuss what an investor mindset means, and how it can help you create a Triple Win with investors and residents. Justin lends his expertise in single- and multi-family rentals and leans on his experience as an investor and property manager. Listen now to learn about his unique approach to resident onboarding and how it saves countless hours for his team further down the road.

Are you just managing properties, or are you managing assets? The difference might be bigger than you think. In this episode, Andrew Smallwood is joined by industry consultant Deb Newell to tackle the complex differences between asset management and property management. Deb shares her expertise on shifting from reactive to proactive approaches, adjusting management agreements, and aligning teams to create scalable processes that benefit both property owners and residents. Tune in to hear practical advice on fostering better relationships with owners, the importance of clear expectations, and why benchmarking your business against itself, rather than others, is crucial for growth.

You'd be surprised by how many companies inefficiently employ tech. 

Kelli Segretto, property management veteran and founder of K Segretto Consulting, has helped many PMCs optimize their tech stacks. She joins Andrew Smallwood to cover the intricacies of a well-managed and optimized tech stack. Don't miss her secrets to finding the tech stack sweet spot. 

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Season 4 Episode 20 features Kelli Segretto

The Triple Win Property Management podcast is produced and distributed by Second Nature