Beyond Rent: Exploring Property Management

Transitioning from a manual software process to an automated process can be challenging. However, when automation software is implemented correctly, it creates a better experience for both residents and the property management team by enabling staff to focus on increasing retention rates and improving ROI.

Mo Hussein of Balanced Asset Solutions joins the podcast to discuss how to effectively scale your business through the use of technology; the challenges of establishing processes and procedures, and standardizing them within the company; and the importance of creating change at the executive level so staff can fully adopt and leverage new technology.

Mo also identifies three key areas impacted by automation software—the leasing process, maintenance management, and accounting procedures. Further, he discusses how artificial intelligence (AI) products—such as Robotic Process Automation (RPA)—can streamline routine tasks. Finally, Mo explains the importance of partnering with an automation software provider that has experience in operations, technology, accounting, and compliance.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Mo Hussein on LinkedIn, and Balanced Asset Solutions on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Artificial Intelligence (AI) is a continually evolving technology, especially for the property management industry. Samantha Bohm of Collen AI joins the podcast to discuss how automation and AI work together to streamline tedious, time-consuming tasks—like lease renewals and rent collection—all with the click of a button.

The beauty of AI and automation is that it is already equipped with answers and responses to resident inquiries, which provides better, faster communication overall. Additionally, the latest AI tools can deliver more valuable information and provide a personal touch, which results in a better resident experience.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Samantha Bohm on LinkedIn, and Collen AI on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

While customer and resident retention is a simple concept to understand, it’s not always easy to maintain in a competitive environment.

Tom Clements of Pest Share joins the podcast to discuss strategies that business owners and property managers can implement to help retain their customers and residents. Setting expectations, understanding needs, and frequent communication are key components of these approaches.

Tom also expands on the importance of providing clarity when setting an expectation and how to respond if it’s not met. Further, he shares why solution-based thinking is critical to understanding issues and finding resolutions, and why hiring staff members who share this vision is crucial to your operation.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Tom Clements on LinkedIn, and Pest Share on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

The Rent Manager User Conference (RMUC) is taking place this fall. Brittany Christerson, COO of London Computer Systems/Rent Manager, joins the podcast to discuss what is offered at the conference, the benefits of attending, and what to expect from the experience.

RMUC is a 4-day annual event for professionals in the property management industry to learn about all things Rent Manager, including best practices, a preview of the product roadmap, bootcamps, and roundtable sessions, the CEO keynote address, social events, networking opportunities, and much more. 

This event provides insight on how like-minded peers from around the world are utilizing Rent Manager and gives attendees the opportunity to meet with our award-winning Product Support team. RMUC also positively impacts each attendee’s business by sharing ways to improve time management and streamline processes. Rent Manager is customizable to fit any industry, and there are more than 70 different RMUC sessions to choose from.

The conference is held in a different location each year so that our customers and vendors are able to travel to various parts of the U.S. and enjoy interesting activities specific to each region. 

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Owner retention is a challenge with the average churn or attrition rate in the property management industry at about 25%. Even if you’re performing well, you can still lose clients because most owner turnover is caused by sales and not necessarily from a poor experience. There are many reasons why an owner may want to sell a property; therefore, an inherent churn rate is always possible. 

Lior Abramovich of Blanket joins the podcast to discuss the challenges of owner churn, data analysis, retention through maintaining relationships, and how to build your portfolio and make appropriate decisions that have a positive impact on the growth of your business.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Lior Abramovich on LinkedIn, and Blanket on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

The rise in fraud has created a need for advanced technology to verify resident income through various screening processes in the property management industry.

Ashli Allen of AmRent and George Homoelle of Ibbie join the podcast to discuss the various ways fraud is being committed and the challenges that property managers and leasing specialists are facing with different application/verification methods, all while trying to provide quality service to applicants. They also chat about efficient ways to combat these obstacles through consumer-permissioned income verification technology.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Ashli Allen on LinkedIn, AmRent on their company’s website; and George Homoelle on LinkedIn, and Ibbie on their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

As electric vehicles (EV) continue to rise in popularity, there is a growing need for EV charging stations in the multifamily industry. Unfortunately, this need can be a challenge for properties with a more complex electrical infrastructure.

Mike Mulqueen of SWTCH Energy joins the podcast to discuss the importance of having EV charging stations in multifamily communities, the growth in demand for electric vehicles, the expectations of EV owners, and the nature of charging infrastructure. Mike also addresses questions, challenges, and costs surrounding the installation of EV chargers, including how to maximize charging while recovering electrical costs and managing access controls to prevent power theft.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Mike Mulqueen on LinkedIn and SWTCH Energy on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Beyond Rent has reached its 100th episode! To celebrate, we’ve added video to enrich your podcast experience. You can also follow Beyond Rent on social media now! Links to the video and our social profiles are shared below.

Beyond Rent’s 100th episode—featuring Don Brunner, President and CEO of BRG Realty Group, LLC—focuses on his experience of more than 20 years in the industry. Don speaks about the growth in technology adoption by property managers and BRG’s strategy to add new technology to their operations. He also discusses how important it is to set employees up for success by connecting them to education and networking opportunities. Further, Don shares his thoughts on current challenges in property management and possibilities for future growth.

Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.

You can learn more about Don Brunner on LinkedIn, and BRG on their company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

Very few things are as important as where someone lives. Scott Jacobson of Onward Equity joins the podcast to discuss how to create investment value for both owners and residents, as well as some of the challenges investors face in today’s complex property management industry.

Value-added opportunities can include physical renovations and landscaping to create curb appeal. Scott also stresses the importance of treating residents with respect and care, since being responsive and attentive ultimately affects their overall experience and shows that you value their time.

Further, he talks about the primary challenges in property management such as rising interest rates, obtaining new deals, increasing costs for property insurance, and property-specific issues.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Scott Jacobson on LinkedIn, and Onward Equity on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Companies are more successful and efficient when they have current, accurate data. Employing metrics, dashboards, and data warehouses—a central repository of data from different systems—can help businesses achieve their goals. 

Saad Shah of RentViewer joins the podcast to discuss the importance of utilizing data and analytics in the real estate management industry. Doing so gives companies better visibility and business intelligence; it eliminates manual work; and streamlines expense and work order management. By evaluating the processes and tasks that are costing you the most money, you can use data to improve your bottom line.

Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.

You can learn more about Saad Shah on LinkedIn, and RentViewer on the company’s website.

Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.