In this episode, we quickly go over the components of empathy:  presence, reflection, and needs guesses.   Then, you will hear Dr. B going through a list of "mock" statements and Heather responding - first with reflection, then Other Conversational Responses, and then taking needs guesses.  The contrast is done to help people experience, side-by-side, the different kinds of responses.  We, especially, would like the listeners to come away with some imaginings of how empathy could sound in a conflict situation.

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