To celebrate the opening of Pepper Lunch in the Irvine Spectrum this month, we're replaying this episode with Paul Tran, Director of Franchising for Pepper Lunch Restaurants. Paul met up with Troy in episode 4 to talk about Pepper Lunch and hospitality. 

In this episode, Troy and Paul cover topics like:

• Paul's unique definition of hospitality

• How a single act of hospitality can transform a business's reputation

• The importance of customer delight and quality in franchise success

• And finally, why investing in people has the highest ROI

You can learn more about Paul Tran on his website or connect with him on X and LinkedIn. 

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.