How do you feel about your client experience? Is it consistent? Are there any areas where you might need to improve or be more efficient? Well, if you’re in need of auditing your client experience, Colleen O’Neil Philips talks through her process of auditing her client experience and goes over some of the common areas where people miss out on serving their clients.

Colleen is the founder of O'Neil Advisory. With over a decade of experience in business consulting, she specializes in helping wedding businesses thrive. More importantly, she has nearly 15 years of experience as a wedding planning business owner. Her  passion lies in guiding wedding companies to success through tailored strategies and transformative changes.

Connect with colleen on Instagram, Facebook, Linkedin 

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Episode Show notes: https://takeyourshotcollective.com/the-importance-of-auditing-and-improving-your-client-experience/