Various presenters shared their screens and problems were discussed in their quarterly company video conference. Carol noticed feeling uncomfortable when their VP of Marketing, Jason, chimed in. Carol’s feelings of discomfort grew as he continued speaking. His approach was way out of line and she wasn’t the only one uncomfortable with his language. She knew she had to say something, but what? How?

Dale Carnegie, the entrepreneur of the human development business in the 1930’s, once said, “Any fool can criticize, condemn, and complain – and most fools do. But it takes character and self-control to be understanding and forgiving.” It takes a leader to call attention to mistakes in a grace-filled way. In doing so, we can call others to level-up to a higher state of behaving – learn how in today’s episode of What to Say & How to Say It!