Managing a referral program sounds simple—until you try to make it work. In this episode, the team dives deep into their journey of trial and error with referral programs, sharing past failures and a breakthrough strategy that’s delivering real results.

Mitch, Kevin, and Lauren discuss the challenges of tracking referrals in the med spa industry, the complexities of EMR integration, and how they finally simplified the process. From beta tests to legal considerations, they break down how a well-structured referral program can generate high-quality patients without increasing ad spend.

Get an inside look at the lessons learned, the unexpected roadblocks, and why a gift-card-style approach is outperforming traditional referral methods. If you’re looking to implement a referral program that actually works, this is the episode for you.

 

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