In this episode of The Pineapple Perspective, Troy Hooper sits down with tech industry veteran Davi Dubinski, co-founder at Momos. They unpack the critical role of customer data and engagement tools in today's hospitality landscape. Davi shares his journey from international relations and ad tech to co-building a platform designed to streamline guest feedback and lifecycle marketing for restaurants. The conversation dives into the challenges of fragmented systems, the operational and financial benefits of centralized intelligence, and how brands like Pepper Lunch are using data to recover dissatisfied customers, drive repeat visits, and build community. With real examples and performance metrics, this episode offers actionable insights for hospitality leaders looking to understand their guests better and scale with intention.

Topics Discussed in the Episode

• Davi's background in advertising tech and path to founding Momos

• The complexity of customer data across fragmented hospitality systems

• How Momos supports feedback, recovery, and loyalty from a single platform

• Leveraging surveys and review platforms to generate insights and engagement

• Real-world results from using integrated data for smarter operations

Connect with Davi Dubinski:

http://www.momos.com

https://www.facebook.com/momos.restaurants

https://www.instagram.com/momos.restaurants

https://www.linkedin.com/company/momos-com/

https://www.linkedin.com/in/david-dubinski-88471a54/

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.