It seems like I have had a run of booksellers lately and you might conclude there is a resurgence of book selling, and there is some truth to that but I see it more that there is a group of more sophisticated sellers, taking advantage of the technology and taking advantage of their business process knowledge. When you listen to this interview imagine a book sale and the tugging and pushing of the past. Now listen to him describe bringing in a team with the same color shirts for easy identification, runners who can keep the scanners scanning and offer a second set of eyes on the book quality. Michael is very SMART, focused and by the way ...successful!