Joanne stared, frozen in disbelief as her boss completely lost all composure, throwing papers and swearing. No one in the room seemed to know what to do, either. She hated this feeling of confusion. It happened when her husband yelled at their kids, or when her mother starting telling her what a disappointment she was to her. What could she do?   Playground and bar room strategies for handling conflict still occur. They have never become effective, however.  But what do you do with someone who is aggressive towards you?  How do you handle other people's upset emotions, regardless of their age?  Join Communication coach, Nina Roesner, as we dive into today's episode of What today & How to Say It!