In this episode, I am joined by Vance Morris.

While working at Disney years ago, Vance learned all of the systems and processes that go into providing the best customer service on the planet. After studying how this works through his experience there, he started his own company and applied what he learned. This lead to:

Eventually companies started coming to Vance for his help so that they could do the same for their businesses. Vance now teaches others how to WOW your customers, stand out from the competition, and build a business that attracts loyal, high-paying clients who will stick with you for the long haul.

In this conversation, Vance shared some ideas of packages that business owners can provide for their customers, as well as guarantees and bonuses that stand out in the marketplace (many which don’t cost much or anything at all).

He also shared how to create emotional engagement with your customers so that they will stick around for life.

And he even shared how to be the authority in your niche by writing a book in one weekend (this tip was pure gold).

If you are wanting to stand out in your business to be able to create price elasticity and keep your customers for life, this episode will help you.

Enjoy the episode!

When you have really good systems and really good processes, they give you freedom. – Vance Morris
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Once you create emotional connection and engagement with your customers, people aren’t leaving.
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You don’t need to invest a lot of money to create a ‘Wow!” experience for your customer. You just need to think a little bit.
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Your mission has to be bigger than your job.
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Nobody wants a mug with your logo on it. If you want to give a great gift, give them a set of Ginsu knives or a cheeseboard with THEIR initials on it. Or something that they can hang in their office that they have to walk by every…
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Vance Morris helps business owners get, serve and keep clients for life through creating experiences and response required marketing.

He is a Former Birth Control Factory Security Guard turned Disney Leader, turned Bankrupt Out of Work Executive, turned Carpet Cleaner, turned Successful Entrepreneur.

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I can’t wait to share the best community for helping you build your current business or to start a new one.