Every job has a process – whether it is well documented or not, effective or not, enforced or not. And, whether you are the kind of person who likes process or not, you still follow a process. For those of you who get itchy when talking about a process, we might also call it guidelines. You have some set of guidelines you use to get yourself from point A to point B each day.

I have a saying that I say frequently to my team: trust the process.

What I mean when I say it is that, when you question why something is the way it is, you must trust that the process handled it appropriately, and therefore there is a good reason for it.

Trust that there are rules and guidelines in place to help get each process from point A to point B in a manner that results in the best possible solution given the situation.

Trusting the process doesn’t mean that there is no room for improvement. To design a process you can trust, there are a few guidelines you can follow, which is what we will cover in this week's episode.