Meredith Bell (Performance Support Systems), Tony, and Brian focus the second part of the conversation on changes in today’s workforce that require changes in leadership style. What is now important to workers is different than what was important when leaders were “down in the ranks.” Failure to respond to those changes results in ineffective leadership that has a direct cost on the bottom line through increased turnover, lower productivity, and more. Several insights on how to lead today’s workforce are addressed.