It's DO-BE Time

In the first part of this discussion, Chad Wiggins, Co-Founder and Partner of PulseOne discussed building a winning leadership team. As the conversation continues, Chad talks with Tony and Brian about how PulseOne has built a winning culture. Starting with transparency and creating strong interpersonal relationships, the leadership team has successfully guided the organization to a people-first way of being both within the organization and with the clients they serve.

What happens when you launch a business that you are passionate about, and then discover that there are significant parts of being successful that you just don’t have the skill to do. In Part 1 of our conversation, Chad Wiggins, Co-Founder and Partner of PulseOne, joins Tony and Brian to discuss his first attempt at starting his business, what he quickly discovered about his ability to be successful going it alone, and how he stepped back and created the leadership team that has brought PulseOne to the level of success it has achieved today.

Max Lambright (President and CEO Executive Coach and Mentor), Tony, and Brian continue the conversation looking at one of the most significant challenges facing organizations today. Successfully addressing employee engagement will significantly slow attrition and turnover, along with quality, productivity, and customer satisfaction. Also on the table in this episode, employer mandates and “forced fun.” The conversation concludes with the responsibility of leaders to “do, teach, and prepare the next generation to lead.”

Eight-time CEO Max Lambright looks at leadership in today’s disrupted business environment from “the other side of the desk.” In this conversation, Max, Tony, and Brian discuss important areas of focus for leaders as well as some of the mistakes that new leaders too often make at the risk of their own jobs.

Nick Saller (Saller Strategic Advisors) joins Tony and Brian to discuss what many business owners consider “the small stuff” that can make the difference between business success and failure. Some of these are what Nick refers to as “destructive details;” he provides a simple case study of a destructive detail that almost led a business to bankruptcy. Others may seem small or unimportant but are vital elements of success. Among those topics covered in this conversation are the importance of listening to those closest to the problems, having a winning attitude at all levels of the business, and valuing the front line…those individuals that are the face of your business to your customers and communities.

“Our businesses are like instruments that need to be constantly tuned.” Jacqueline Wales (Transformational Strategies for Success) joins Do-Be Associates Tony Carnesi and Brian Gorman to discuss the leader’s role in tuning the business not only through the eyes of the leader, but from the perspectives of those who work in the business and those the business serves. Addressing fear of failure and fear of success; approaching feedback from a perspective of curiosity rather than judgement; trust; and psychological safety all have a role in tuning the business and leading for success.

“Be honest with yourself” says Jacqueline Wales. Jacqueline, an advocate for fearless change and advisor to high-achieving women who are ready to accelerate their career, joins Do-Be Associates Tony Carnesi and Brian Gorman in this provocative episode that challenges leaders to honestly look at themselves and how they approach interactions with others.

Meredith Bell (Performance Support Systems), Tony, and Brian focus the second part of the conversation on changes in today’s workforce that require changes in leadership style. What is now important to workers is different than what was important when leaders were “down in the ranks.” Failure to respond to those changes results in ineffective leadership that has a direct cost on the bottom line through increased turnover, lower productivity, and more. Several insights on how to lead today’s workforce are addressed.

The question isn’t whether the need for tough conversations will arise, it is “What do I do about it?” In Part 1 of this discussion, Meredith Bell, Co-Founder and President of Performance Support Systems joins Tony and Brian to explore the challenges of tough conversations and what is required to take them on. Among the questions addressed are the following. How do you as a business owner or leader approach a person working for you who is not fulfilling their responsibilities? How do you as a person whose supervisor is verbally abusive to you take on a tough conversation to address their behavior? And what is required for a tough conversation to come to a successful conclusion?

Mark Iorio, Founder of the Mega Group and Co-Founder and Managing Partner of Brand and Culture Alignment Toolkit (BCAT), returns to the podcast for a far-ranging discussion with Tony and Brian. Beginning with an exploration of why managers are often hesitant to make decisions, the conversation turns to the importance of business owners and leaders at all levels of the organization caring about the people who work for them as people, and not just as employees.