“Our businesses are like instruments that need to be constantly tuned.” Jacqueline Wales (Transformational Strategies for Success) joins Do-Be Associates Tony Carnesi and Brian Gorman to discuss the leader’s role in tuning the business not only through the eyes of the leader, but from the perspectives of those who work in the business and those the business serves. Addressing fear of failure and fear of success; approaching feedback from a perspective of curiosity rather than judgement; trust; and psychological safety all have a role in tuning the business and leading for success.