When online anger turned to offline violence at the U.S. Capitol on January 6, the big social media companies responded by kicking some users — including the president himself — off their platforms. What led to that decision? Was it an overreach? And what role did they really play in the events that took place? Sudhir explores how social media is built to encourage bad behavior, and why one afternoon of unrest can’t overcome a decades-old mindset in Silicon Valley that blinds them to this reality.