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1: Empathy with Jenny Dempsey
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Week 1 Topic: Empathy in Support
Can you feel too much or too little empathy in support? I spoke to Jenny Dempsey about how this affects the service, and how you might manage both ends of the empathy spectrum in your team.
I grabbed Jenny just as she'd moved into a new home and was waiting on her soft furnishings, which is why this episode is a little echo-ey!
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By Charlotte Ward
5
22 ratings
Send us a text
Week 1 Topic: Empathy in Support
Can you feel too much or too little empathy in support? I spoke to Jenny Dempsey about how this affects the service, and how you might manage both ends of the empathy spectrum in your team.
I grabbed Jenny just as she'd moved into a new home and was waiting on her soft furnishings, which is why this episode is a little echo-ey!
Support the show
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