No matter if your shipping a few parcels a day or hundreds, having a really good fulfilment process will help drive up customer satisfaction, which will naturally lead to more sales. On today’s episode, Brad speaks with Rob from Shippit, who has some amazing insights into why it is so important to get your fulfilment process right. If you’re serious about increasing sales, this should not be missed.

Shippit Blog: https://www.shippit.com/blog/

Robs LinkedIn: https://www.linkedin.com/in/robzada/

Robs Twitter: https://twitter.com/therealrobzada?lang=en

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Transcript

Brad: Hey, Brad Younger here, and welcome to episode 17 on how to streamline your fulfilment process. Today I’ve got a very special guest with me. I’ve got Rob from Shippit, who’s gonna come in cover a whole bunch about how to streamline your fulfillment process, why it’s important for you to streamline your process, how to see shipping costs in a different light, and cover other things about how you can increase your repeat sales and drive up customer satisfaction simply by having a really good fulfillment process. Let’s get into today’s episode.

Welcome, Rob. Thanks for coming along to the show today, great to have you on here. We’ve got Rob here, from Shippit. He’s coming on to have a quick chat about fulfilling. How you going today, Rob?

Rob: Very well, Brad. How are you, mate?

Brad: Good, good. Can you give our listeners a quick rundown of what you do there at Shippit, and let us know what you get up to over there?

Rob: Absolutely. Hi everybody, my name is Rob Hango-Zada, I am the co-founder and joint CEO of shippit.com. Shippit’s mission is to really simplify the way we send anything, anywhere, to anyone in the world, and the way that we do that right now is by connecting retailers to a number of different courier companies, and Shippit has the smarts to allocate the right company for the right jobs, and simplify the workflow of retailers across the nation, and now across southeast Asia.

Brad: Fantastic. That’s awesome, and it’ll fit very well into what I’ve got lined up to ask you. A lot of the listeners have started to sell on different places, and they’re starting to see an increase in orders, and I’m sure they’re feeling the heat a bit as those orders come in, particularly around the fulfillment process in the extra work that’s getting created. That’s why I had you on today, to answer a few questions, and give the listener a good idea about what it’s like when you create a better fulfillment process around all these orders coming in.

Absolutely, absolutely. I’d say your listeners aren’t alone, Brad. From the data we’re looking at and the data volume hitting our platform, we can see the shape of demand, and if for nothing else it’s not like the problem’s gonna go away, it’s just gonna get worse in time. Happy to get into the discussion.

Brad: Fantastic. Cool. All right, let’s jump into then. Got a few questions I wanted to ask you, and I’ll get your opinion on a few things.

The first thing I wanted to ask is: how important in this day and age is it to have a streamlined fulfillment process, and what impact does that have on selling online in particular?

Rob: I always like to take a step in the shoes of a consumer, because no doubt most of the people who would be listening to this podcast are also consumers in their own right. You’re buying things online, you know how frustrating online deliveries can be, I’ve just gotten off the phone with Optus, for example,