In this first episode, I’m delighted to be talking with Paula MacKenzie, Managing Director of KFC UK & Ireland, responsible for over 28,000 team members, 960 restaurants and 35 franchisees. She has over 20 years experience in the food and drink industry. In our conversation, she shares what she means by ‘reversing out of her day’ and how she managed the pressure moment of speaking to an audience that was ‘anti the fast-food’ industry.