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10: How to Handle Building Professional Relationships Without Making Them Transactional with Bill Pasmore, Ph.D.
Dr. Bill Pasmore is a professor at Columbia University, a Senior Vice President at the Center for Creative Leadership, and leads his own consulting firm, Advanced Change. He is an active consultant and speaker working with executives on digital organizational design, leadership development, change, and senior team effectiveness. Advanced Consulting on which this podcast is based on his 30th book. Show Notes: Bill unpacks the (VERY busy) schedule that fills his plate. [01.31] Leaving time for fun (on the weekends mostly), and the importance of planning far enough in advance to schedule in the occasional vacation. [02.00] In an industry where you can’t really plan ahead - a recommendation for busy people. [02.21] How Bill handles his weeks by leaving spots in his calendar specifically for things to pop up. [03.13] The early signs of stress and overwhelm, and the value of keeping a routine. [03.43] How to handle a last minute request from a loyal client when you’re already double (or triple!) booked. [05.06] Maintaining relationships and still providing excellent customer service even when you can’t accommodate a clients last minute requests. [06.46] Relieving stress so that it doesn't affect your personal life or your professional life (with a note on what famous world change leaders do!) [08.01] Trust and professional relationships between advanced consultants and senior leaders. [10.45] Maintaining relationships throughout a project. [14.54] Ways to remember key points about each client. [17.00] A perspective on technology and client meetings, and the art of writing notes to yourself while you're not looking at the page. [18.56] The work required before and after meetings, and leaving enough time for it. [20.30] A real world example of a consultant’s advancement. [21.11] The job of the junior person in the closed-door room (Hint: it’s to observe and to learn!) [25.21] When trust is broken… ways that it can happen, and what next? [26.47] The future of consulting. [32.51] Advanced Consulting, and how it may be of value to you. [34.35] Some rapid fire answers from Bill to the questions around feeling successful, an accomplishment he’s most proud of, what he’s most looking forward to this year, and some advice he’d give to his younger self. [36.44]
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By Tara BradfordDr. Bill Pasmore is a professor at Columbia University, a Senior Vice President at the Center for Creative Leadership, and leads his own consulting firm, Advanced Change. He is an active consultant and speaker working with executives on digital organizational design, leadership development, change, and senior team effectiveness. Advanced Consulting on which this podcast is based on his 30th book. Show Notes: Bill unpacks the (VERY busy) schedule that fills his plate. [01.31] Leaving time for fun (on the weekends mostly), and the importance of planning far enough in advance to schedule in the occasional vacation. [02.00] In an industry where you can’t really plan ahead - a recommendation for busy people. [02.21] How Bill handles his weeks by leaving spots in his calendar specifically for things to pop up. [03.13] The early signs of stress and overwhelm, and the value of keeping a routine. [03.43] How to handle a last minute request from a loyal client when you’re already double (or triple!) booked. [05.06] Maintaining relationships and still providing excellent customer service even when you can’t accommodate a clients last minute requests. [06.46] Relieving stress so that it doesn't affect your personal life or your professional life (with a note on what famous world change leaders do!) [08.01] Trust and professional relationships between advanced consultants and senior leaders. [10.45] Maintaining relationships throughout a project. [14.54] Ways to remember key points about each client. [17.00] A perspective on technology and client meetings, and the art of writing notes to yourself while you're not looking at the page. [18.56] The work required before and after meetings, and leaving enough time for it. [20.30] A real world example of a consultant’s advancement. [21.11] The job of the junior person in the closed-door room (Hint: it’s to observe and to learn!) [25.21] When trust is broken… ways that it can happen, and what next? [26.47] The future of consulting. [32.51] Advanced Consulting, and how it may be of value to you. [34.35] Some rapid fire answers from Bill to the questions around feeling successful, an accomplishment he’s most proud of, what he’s most looking forward to this year, and some advice he’d give to his younger self. [36.44]