Chatbots — automated text-based and voice-based virtual assistants — have come a long way since they were conceptualised by Alan Turin in the 1950s. Today, they are thriving and central to several businesses’ strategy and disruptors in their own right. So what is the concept behind chatbots? What about the technology powering them and the challenges they are yet to surmount?

Swapan Rajdev, co founder and CTO of Haptik, delves deep into the world of chatbots. Listen in and find out about the most exciting chatbots in the market.