Thank You To Our Partners AutoFlow, Shop Dog Marketing, In-Bound

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In our episode today:

Tip #7 for public speaking: Realize the people want you to succeed.

This is a tip I totally agree with. As is, no change.

We looked at what that means for a nervous speaker standing in front of a room, for a service advisor presenting a repair recommendation, and for the relationships that make this industry worth being a part of.

We talked about what happens inside a strong weekly Toastmasters club, and why it's so much more than a place to practice speeches. It's a room where speakers have to do the hard work of believing they have something worth offering, and where audiences have to show up with genuine care, active listening, and structured feedback designed to lift people up.

The glow and the grow. Week after week.

This episode- I prove that goodwill by reading aloud a stack of handwritten “Grow and Glow” slips that I accrued during my speech earlier this week at my home club!

We also acknowledge that a speaker can squander the audience's desire to see you succeed depending on where your communication is coming from. Dale Carnegie's warning on the three C's: Criticism, complaining, and condemnation.

I’ve landed on this: Mutual success is the foundation of any real relationship.

Today's Word of the Day:

Reciprocity

A mutual exchange where the success of one genuinely contributes to the success of the other.

Thanks for listening!

I hope that the people in your life are continually demonstrating their desire to see you succeed.

If that isn’t the case… branch out and find your people.

Sincerely,

Craig O'Neill

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

Contact Information

1. Email Craig O'Neill: [email protected]
2. Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/