Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

In our episode today:

I'm so grateful that I was connected with our new friend, Nick Pope, and had the opportunity to share this conversation with you.

Nick has an awesome story growing up in the industry, which parallels a lot of what I’ve heard from others experiences, including myself, as ones who grew up in the bays and then evolved by necessity into leaders in the organizations that we work for.

I quickly found common ground with Nick, as he articulated well what is often true - that it is in discomfort, maybe even after pain or loss, that we find the catalyst for change in our careers.

Nick and I went rather deep into this topic, touching on parenthood, leadership, friendships and faith, and I thoroughly enjoyed every minute of it.

I think you will too.

You'll get to know a little bit more about Nick, and hear why being a connector is one of the most valuable things that we can learn as leaders, for the betterment of our industry, our families, and our own personal communication and leadership skills.

Nick book recommendation cited in the show: The 16 Irrefutable Laws of Communication by John Maxwell

(I ordered my copy already!)

Our WOTD: Catalyst

Catalyst (noun)

A person or thing that causes change or action, often without being changed itself in the process. In chemistry, a substance that speeds up a reaction without being consumed by it.

I hope you enjoy this conversation with Nick as much as I did. I’ll be eager to have him back on the show!

Sincerely,

Craig O’Neill

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

I introduce a rather enjoyable topic for myself as an aviation history buff, specifically a World War II aviation history buff, we’ll be talking about lessons from the fateful story of the Model 299. It's a chapter that's cited in an amazing book that I read, which I'm highly recommending to all of our listeners.

The book is "The Checklist Manifesto: How to Get Things Right" by Atul Gawande.

This book is revolutionizing my approach to the automotive repair facility processes that I teach.

Captures a sense of where I see things headed, as we are entering an era where technology can finally converge with the power of checklists.

Gawande specifically cites two modes of failure in the topic of necessary fallibility:

Ignorance and Ineptitude.

Ineptitude is also our word of the day.

Noun.

lacking in fitness or not suitable to the time, place, or occasion

Ineptitude deals with the topic of knowing but not doing.

It's the very thing that makes us human.

It's the very thing that dictates we must have processes to compensate for that fallibility.

I hope you find this topic as intriguing as I do, and you'll stick with me to hear the directions that I think this topic should lead us in.

Sincerely,

Craig O’Neill

Sources:

Gawande, A. (2009). The Checklist Manifesto: How to Get Things Right. Metropolitan Books.

Boyne, W. J. (2013, August). The Checklist. Air Force Magazine, 52–56.

Pronovost, P., Needham, D., Berenholtz, S., et al. (2006). An Intervention to Decrease Catheter-Related Bloodstream Infections in the ICU. New England Journal of Medicine, 355(26), 2725-2732.

Haynes, A.B., Weiser, T.G., Berry, W.R., et al. (2009). A Surgical Safety Checklist to Reduce Morbidity and Mortality in a Global Population. New England Journal of Medicine, 360(5), 491-499.

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

We're continuing with a string of excellent guests, and we have a returning friend and friend of the show, Ken Bullard.

Our topic is delegation.

If you're one of those folks that has a hard time delegating, because maybe you just think you can do it better and faster yourself, this is an episode for you.

Kent has immersed himself into this topic and has some wonderful material, of which we are bringing a sample to our audience, "Delegation WINS."

Kent worked through an example that I gave him of my recent experience with delegation, And we worked straight through Ken's model, discussing: WINS, what the win looks like, the impact of the delegation, non-negotiables, and how to support the people we're delegating with.

The Word of The Day:

Verb (or an intransitive verb)

Delegate

1 to entrust to another

delegate authority

delegated the task to her assistant

2 to assign responsibility or authority

a good manager knows how to delegate

“Delegate” in my view has never meant transferring ultimate responsibility. It means bringing someone in to act, while you remain accountable for the outcome.

If you find this topic as helpful as I found it enjoyable.

Sincerely,

Craig O’Neill

Kent Bullard: https://lp.wearetheinstitute.com/, [email protected]

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

Joining me on the show is podcast pioneer and CEO of the Automotive Repair Podcast Network, Carm Capriotto.

Carm has been instrumental in my career and professional development. Starting at the point when I became a listener of Remarkable Results Radio while being coached by Bob Greenwood.

And in this episode, I get to talk with him about the milestone of achieving 100 episodes, and learn more from him about his experiences.

We talk about his favorite episodes, the direction of the industry, and get to hear some of his stories and heart for the listeners, who this is all for.

This episode is an excellent reminder on the value of listening to learn, just one thing so you can implement it, and that applies neatly to our topic of communication and leadership.

Our Word of The Day:

Milestone:

Noun

A significant point in development.

Thanks to our sponsors and our listeners for helping us get this far. As anyone knows from education, 101 is just the beginning. Plenty more ahead!

Thanks for listening!

Take good care.

Sincerely,

Craig O’Neill

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

In our episode today:

It is my great joy to welcome my friends and well-known podcasters, Lucas Underwood and David Roman, as my guests on Episode 100!

Why is this special?

I had the distinct privilege and honor of being David and Lucas' guest for their 100th episode of the "Changing the Industry" podcast.

Which is why today's word of the day is reciprocity.

The quality or state of being reciprocal: mutual dependence, action, or influence

In our conversation, we talk about… well… everything.

It’s kind of how things go with these two!

Technician pay, owner attentiveness, communication, anger, and social media. Positive changes they've observed in the industry, as well as some of the trends and challenges that we're facing now, including human attention.

I particularly enjoyed getting their thoughts on the topic of altruism.

We wrapped up with some book recommendations.

At the end of the day, my favorite thing about this episode is that while, yes, we celebrate episode 100, I get to do so with people who I’ve celebrated with on theirs. Returning that gesture is a real joy.

I hope you enjoy listening in on this conversation and that you, too, feel like you're part of the conversation aligned towards positive change in our industry.

Sincerely,

Craig O’Neill

Changing the Industry Podcast: https://changingtheindustrypodcast.com/

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

In this episode, I take on a question that sits at the intersection of economics, history, and something older than both. Should your automotive service facility be open seven days a week? What about Saturdays? And if you stagger the schedule so everyone still gets their days off, is that good enough?

I introduce the concept of the network good, the economic principle that a shared day of rest is worth fundamentally more than a private one, and trace it through one of history's stranger experiments: Joseph Stalin's 1929 attempt to replace the seven-day week with a continuous rotating workweek. He had total industrial authority and a radical design. The thing he was trying to replace proved more durable than his system.

We also spend some time with Thomas Cahill's “Hingest of History” series investigating the origins of western thought. Beyond that, you'll even learn a few Russian words, as I found it fascinating how their language had built in, deep meaning that no regime could undo.

I hope you enjoy this thought provoking topic, and as a takeaway from this episode, that you will consider carefully the potential consequences for all of your team members before you make a decision on your hours for the weekend.

The Word of the Day:

Synchrony (noun): The state of occurring or existing at the same time.

From the Greek syn (together) and chronos (time). Synchrony is not merely simultaneity. It carries the idea of shared time, time that belongs to a group rather than an individual.

Sincerely,

Craig O'Neill

References

• Alex Mayyasi, "Why Weekends Are Under Threat," The Hustle. Adapted from Planet Money: A Guide to the Economic Forces That Shape Your Life (NPR/Rodale, 2024).
• Cristobal Young and Chaeyoon Lim, "Time as a Network Good: Evidence from Unemployment and the Standard Workweek," Sociological Science, 2014.
• Thomas Cahill, The Gifts of the Jews: How a Tribe of Desert Nomads Changed the Way Everyone Thinks and Feels (New York: Nan A. Talese/Doubleday, 1998).
• Psalm 92, A Song for the Sabbath Day.

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

In our episode today,

We explore what happens when a team attempts to adopt change without shared urgency from leadership. Using the Concerns Based Adoption Model (CBAM) as our framework, we walk through the load-bearing rungs of the change adoption ladder, name the six personal objections that keep people stuck at the personal rung, meet the four team archetypes present in any change initiative, and trace the stages by which a facility's most committed change agent is quietly worn away when leadership does not carry the flag.

Word of the Day: Attrition. Noun. The process of reducing something through sustained pressure or gradual wearing down, without direct confrontation.

The six personal objections: Identity threat. Authority resistance. Perceived cost. Loss of informal power. Delegated accountability without authority. Owner ambiguity.

The four behavior types: The quitter, the antagonist, the mercenary, and the crusader. Most of us have been all four at different points in our careers.

Your culture is determined by the worst behavior that management tolerates.

Shared urgency is not a personality trait. It is a leadership responsibility.

This episode was inspired by a topic that I'm working with George Kingman on at Advanced Shop Leadership, where I'll be conducting a workshop on June 5 and 6.

If these topics are intriguing to you, please reach out, I’d love to chat, and we'll let you know the next chance you have to join us for a live workshop. In workshops we dive further into topics like these.

Thanks for listening!

Sincerely,

Craig O’Neill

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

In this episode, I take on a question that was thrust upon me at one of those (too) late night industry gatherings. I suspect you have either been asked directly or have quietly wondered yourself: is altruism even real? Or is every act of generosity, sacrifice, and service ultimately just self-interest in disguise?

This episode attempts to resolve that centuries old debate in 15 to 20 minutes!

Okay, maybe not fully resolved…. we will take a quick look at the surface arguments and I’ll make a few points about how our perspective on this question probably does have implications on how we lead and communicate with others.

I’ll look at a few simple bullets from a couple of old philosophers (no, not Matt Fanslow), Thomas Hobbes (who championed self interest views), Joseph Butler (who argued against Hobbes). And a few more thinkers like C.S. Lewis, Dale Carnegie, and John Locke.

We also connect this to the key principle introduced in earlier episodes: Dale Carnegie's point that there is no neutral exchange. Every interaction leaves the other person a little better or a little worse. That principle, it turns out, has some very old and very serious philosophical even theological company.

My hope is that this episode will spawn some deep thinking on your part, and be a little bit of fun along the way and equip you well for the next time you find yourself at a conference (too) late at night, conversing with friends!

Sincerely,

Craig O'Neill

Word of the Day

Altruism (noun): The selfless concern for the wellbeing of others.

References

Thomas Hobbes, Leviathan (1651)

Joseph Butler, Fifteen Sermons Preached at the Rolls Chapel (1729)

C.S. Lewis, The Weight of Glory (1942)

Dale Carnegie, How to Win Friends and Influence People (1936)

Research Links: For the curious

Stanford Encyclopedia of Philosophy: Altruism: https://plato.stanford.edu/entries/altruism/

Internet Encyclopedia of Philosophy: Psychological Egoism: https://iep.utm.edu/psychological-egoism/

Internet Encyclopedia of Philosophy: Joseph Butler: https://iep.utm.edu/joseph-butler/

Wikipedia: Psychological Egoism: https://en.wikipedia.org/wiki/Psychological_egoism

Routledge Encyclopedia of Philosophy: Egoism and Altruism: https://www.rep.routledge.com/articles/thematic/egoism-and-altruism/v-1

PhilPapers: Altruism and Psychological Egoism: https://philpapers.org/browse/altruism-and-psychological-egoism

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

In our episode today,

I continue the story I started in episode 095.

Three vehicles effectively compromised in a week and a half, while I'm in the middle of helping to launch a ministry for people whose lives come undone when their transportation does. You can’t make this stuff up.

The 2026 used car market is not kind, and learning that firsthand with 20 years of automotive knowledge behind me gave me an even deeper understanding of what OnRamp's work actually costs and why it matters.

The word of the day is solidarity.

Standing with people, not from a distance, not in principle only — but close enough to feel what they feel.

My goal with this episode is only to share this story. And if anything else comes from it, like maybe we just absorb to help edify ourselves, so that we can communicate from a position of understanding.

Thanks for listening!

Sincerely,

Craig O'Neill

OnRamp DFW: https://www.onrampdfw.org/

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]: https://remarkableresults.biz/remarkable-results-radio-podcast/a442/

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

Watch Full Video Episode

In this episode, I begin a two-part story about how I have been led to begin working toward a local pilot of OnRamp, a faith-based ministry that gifts reliable vehicles and ongoing support to hard-working people who need transportation to take their next step toward self-sufficiency.

The how of this story matters as much as the what.

A truancy letter, three bullet points, a network built over 20 years, and a vehicle giveaway in a Dallas at Golden Rule Auto Care all flowed together at the similar moments.

The word of the day:

Confluence.

A flowing together of two or more streams.

The point where separate things meet and move as one.

I hope you enjoy this story, as the story is really the point of the episode, and your takeaways will have to be from anything you feel about the experiences that I'm sharing.

There are so many other parts to this story coming together, I could write a book on it, but I think you’ll enjoy this two part series, and the personal lessons I share as a result of my experiences.

Sincerely,

Craig O'Neill

OnRamp DFW: https://www.onrampdfw.org/

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]: https://remarkableresults.biz/remarkable-results-radio-podcast/a442/

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: [email protected]
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/