Sue Villanova is the Vice President of Operations for Republic State Mortgage based out of Houston, Texas. Over the past 25+ years, her Servant Leadership philosophy along with her vast knowledge in multiple areas in the mortgage industry allow Sue to create a cohesive, intelligent, efficient team of experts across organizations. When she is not "making it happen," Sue enjoys creating various pieces of art, reading, hiking in the Arizona desert and spending time with her husband and kids.  

In this episode Jason and Susan discuss:

• Leaning into communication 
• Getting everybody to work together 
• Pushing people into success 
• Valuing each individual 

Key Takeaways: 

• Lean into communication. Overcommunication is better than nothing or a lack of communication. Ask intentional questions and open up conversations with the purpose of finding solutions to current issues. 
• You’ve got to get everybody’s buy-in. You need to get everybody together, work out your problems, make the company better while making yourself better. If you’re able to do all that, there’s nothing you can’t do. 
• You have to be compassionate with people but at the same time push them. Explain clearly what you want them to do and give them the freedom to choose how they would do it. 
• Never make people feel like you have favorites. See each individual and let them know that they have value. When they are chosen for projects, tell them why they’ve been chosen. 

“A big thing about servant leadership is that you have to look at each person individually, what do they need, what are they looking for.” - Susan Villanova

Connect with Susan Villanova:

Website: www.republicstatemortgage.com

LinkedIn: https://www.linkedin.com/company/republic-state-mortgage

Connect with Steve and Jason:

LinkedIn: Jason or Steve

Website: Rewire, Inc.: Transformed Thinking 

Email: [email protected]

Show notes by Podcastologist: Justine Talla

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.