02:02 - When does a major incident become an operational crisis? Lloyd defines the term.

03:31 - Cybersecurity is a very real concern, particularly in Australia.

04:33 - A major category of operational crises is those that impact your public image.

07:33 - This is where a DOO has real value in crisis management for business.

11:48 - Lloyd pinpoints three ways a director of operations can address a crisis.

15:05 - When a crisis happens, how do you coordinate a response?

19:00 - One of the great opportunities in a crisis is the lessons the post incident report teaches.

24:36 - A crisis prevention plan consists of five elements…

25:17 - What classifies as a crisis?

28:19 - Crisis aversion includes being aware of possible risks and how likely they are to impact your business.

29:54 - Do you have a recovery plan in place?

30:46 - Training ensures your team knows what to do when they’re needed in a workplace crisis.

32:47 - With the right strategies for crisis management, a business can go from continually putting out fires to operating smoothly.