Would you like to have the secret to resolving your conflict? The secret is: improve your conflict competency so you have skills to handle almost any conflict. No model or script is needed for the skills we encourage you to practice and use. They are: (1) conflict analysis, (2) self-awareness, and (3) appropriate conflict styles. The details are in the episode, just as two small cute dogs come to check what's happening in the office. To see the dogs, go to YouTube.com@conflict-owners-manual.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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