02:18 - What does team conflict look like?

04:28 - Bad apples can often be the origin of conflict in a team.

07:24 - Lloyd shares various examples of conflict in the workplace.

10:21 - What leadership techniques can be used to defuse conflicts?

12:29 - If you can prevent a conflict in the first place, that’s a huge win.

13:29 - A good leader must know how to mediate between parties in conflict.

15:54 - When you side with one party over another, the team needs an explanation.

18:17 - One-on-one catch-ups can go a long way in preventing conflict.

23:38 - This quality will stand you in good stead as a conflict manager.

24:49 - In some cases, conflict avoidance is the best tactic.

29:30 - Collaboration is the ideal scenario for conflict resolution.

33:46 - Conflict negotiation is healthy as long as things don’t escalate.

35:21 - This is an unusual but often effective negotiation technique…