Have you ever prepared for an important conversation? It was going to be a difficult conversation so you prayed, planned--even write out what you were going to say. And then you get in the moment and you can't remember any of it. You struggle to communicate clearly. And then there's the other person who is quick on his or her feet, and can be intimidating by displaying anger or posturing. You leave the conversation feeling defeated, though you had the best intentions! You say to yourself, "Next time, I am going to . . ." And then it happens all over again!

I've got some good news for you. It's really ok. You see it's not about finding the right words to say at the right moment with the right person. That comes more naturally when you consider this . . . take a listen (start past the 15 min mark).