Welcome to the first episode of Conversation Starters! In this episode, Sammi sits down with David Kim, the senior director of sales productivity and strategy at Drift.

Fun fact about David? Before he joined Drift, he actually wasn't too sure if chat was right for sales. In this pilot episode, David explains why he changed his mind about chat, how he trains his reps to have successful discovery conversations -- and continue those conversations -- and why he believes conversations are the new B2B currency.

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You can connect with Sammi and the Drift Podcast Network on Twitter @sammireinstein,@DriftPodcasts, and David Kim on LinkedIn.