Steve chats with Jim Alling, the former President of Starbucks, COO of T-Mobile, and (most recently before retiring in early 2020), CEO of TOMS Shoes. He is a skilled communicator and an expert with over 35 years of experience in leadership, development, and teamwork. This is part one of a two-part conversation and in this episode, Jim chats about the power of giving, servant leadership, the trap of believing perfection is possible, and how he brought pockets back to the aprons of the baristas at Starbucks.