On the theme of "Empowering Outcomes", the topic of today is the business impact of outcome-led approaches and what it means to move from product-selling to outcome-based selling. The guest who will be joining us for this episode is Elly Domene, the Global Vice-President of Customer Success at Mangata Networks, with an amazing track record as an international customer experience awards winner and a relentless passion in transforming CX in the communication industry to enable experiences that make a difference for customers, partners and employees.

On today's episode, Elly is shedding some light over the unspoken rule for nurturing outcomes and how does one get a feel for outcomes.

Thank you for listening, and stay tuned for more episodes as we uncover the complexity of nurturing outcomes!