ODD Owtcomes

The journey to explore the complex nature of outcomes continues! We're on a mission to discover empowering outcomes that can inspire people and businesses to better define their own relationships to change. The topic of this discussion concerns outcome delivery - what does it take to deliver outcomes to your customers in a world where the pressure to deliver fast clashes with delivering what matters.

The journey to explore the complex nature of outcomes continues! The topic of this episode concerns the role of outcomes in product design. The guest of the day is Radu Vucea who's been on an impressive career path for the past 20 years. He's now dedicating his experience and skills into running ixperi, a digital product design studio, and Mento Design Academy, an outcome-led UX Bootcamp helping learners gain valuable experience and get hired in the field of design.

Some of the lessons learned Radu shared highlight the importance of finding a balance. A theme that permeates outcome-led approaches. It takes a broader view to build your skills not only on the technical side of things, but also building that clarity and confidence to articulate what you stand for and why it matters to you.

That's yet another skill we must strive to acquire as we move towards outcome-based approaches.

On the theme of "Empowering Outcomes", the topic of today is the business impact of outcome-led approaches and what it means to move from product-selling to outcome-based selling. The guest who will be joining us for this episode is Elly Domene, the Global Vice-President of Customer Success at Mangata Networks, with an amazing track record as an international customer experience awards winner and a relentless passion in transforming CX in the communication industry to enable experiences that make a difference for customers, partners and employees.

On today's episode, Elly is shedding some light over the unspoken rule for nurturing outcomes and how does one get a feel for outcomes.

Thank you for listening, and stay tuned for more episodes as we uncover the complexity of nurturing outcomes!

On the theme of "Empowering Outcomes", the topic of today is the business impact of outcome-led approaches and what it means to move from product-selling to outcome-based selling. The guest who will be joining us for this episode is Elly Domene, the Global Vice-President of Customer Success at Mangata Networks, with an amazing track record as an international customer experience awards winner and a relentless passion in transforming CX in the communication industry to enable experiences that make a difference for customers, partners and employees.

On today's episode, Elly is shedding some light over the unspoken rule for nurturing outcomes and how does one get a feel for outcomes.

Thank you for listening, and stay tuned for more episodes as we uncover the complexity of nurturing outcomes!

This is ODD Owtcomes Season 2! 

The episode today will introduce the theme of the season "Empowering Outcomes" with a focus on defining outcomes and the impact their understanding has on people and businesses. 

- What is an outcome? 

- How do businesses become outcome-driven? 

- And how can we create valuable outcomes? 

I asked Matt Ji to join me and offer a piece of his mind to discuss a bit more in-depth the implications of all these questions. As the season unfolds, we will continue to tackle different facets, but for now, we want to take it step by step. 

Thank you for listening and stay tuned for new episodes!

Hello and welcome to season two of ODD Owtcomes! The theme of the season will be "Empowering Outcomes," and together with our guests, we will uncover blind spots and share experiences that bring into focus the value of outcomes in business success. In Strategic Design, we don't only seek solutions to problems; outcomes are what we strive for. We look beyond the immediate application and simulate scenarios that can open the opportunity landscape for new applications, innovation, and a better sense of collaboration.

Thank you for listening, and I hope you join us on the path to unraveling outcomes and keep an eye on our upcoming episodes! 

Hello and welcome to our new episode of ODD Owtcomes. Our discussion today concerns the ongoing shifts impacting work practices.

As the environment becomes more volatile, businesses and people take the opportunity to become more flexible and decide where they work and how they want to work. The past few years will likely affect the landscape of collaborative workspaces, the type of means in use, and most importantly, the culture. Besides finding effective ways to implement hybrid ways of working, some organizations entertain the possibility of running fully remote. Such drastic shifts require organizations to identify and define the changes that will occur in people's lives as well as fulfill new responsibilities for improving the quality of work experience. 

For our episode today, Rob Rawson, the creator of Time Doctor and co-author of the Running Remote, is going to shed some light on the future of work from the office to what it takes to run a business remotely.

Empathy is no easy feat. There isn't one way to define or express it, yet most agree that we need empathy to create meaningful experiences. But how much of our world is built on empathy? People struggle to form real bonds and act on their empathic drive because current understanding and practices don't do empathy enough justice to emerge consistently and at scale.  

In this episode of ODD Owtcomes, we will talk about the shape of empathy and other odd things we've discovered on our empathic journey. You will learn why thinking about empathy in 4D and seeing it as a flow can help you apply it more effectively in collaboration and product design.